Guest Service Coordinator
Guest Service Coordinator
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1 Vacancy
Job Description
Our Guest Service Coordinator is responsible for transporting guests virtually anywhere they like to go any time. Provide prompt courteous and efficient handling of all incoming calls keep track of guests requests and follow up to ensure satisfactory service and assistance for outgoing calls.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive record and relay messages accurately completely and legibly.
- Contact appropriate individuals or departments (e.g. Bellperson Front Desk Housekeeping Engineering Security/Loss Prevention) as necessary to resolve guest calls requests or problems.
- Answer record and process all guest calls requests questions or concerns.
- Anticipate guests service needs including asking questions of guests to better understand their needs watching/listening to guest preferences and acting on them whenever possible.
- Process guest requests for wake-up calls screening calls do not disturb call forwarding conference calls TDD relay calls and non-registered guest calls.
Pay $17.50 / hour
Additional Benefits:
- Free Parking
- Free Team Member Cafeteria
- Holiday Pay
- Team Member Stay Program
- 50% off F&B Spa
Qualifications :
- 1 year experience in same or similar role.
- Ability to clearly and pleasantly communicate in English both orally and in writing.
- Ability to perform assigned duties with attention to detail .
- Ability to interact in a polite professional and engaging manner.
- Experience in a luxury environment is preferred.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Kiawah River Hospitality Group LLC is an Equal Opportunity Employer M/F/D/V. Kiawah River Hospitality Group LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Kiawah River Hospitality Group LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
