Senior Staff Product Manager
Senior Staff Product Manager
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Job Description
In the SaaS world integrations are the backbone of a seamless customer experience. They empower businesses to connect disparate systems automate workflows and unlock valuable insights. This role is all about building those bridges driving a thriving app ecosystem that enhances our platforms value boosts customer satisfaction and drives business growth.
The ideal candidate will possess strong experience in integrations including owning a strategic vision building a product strategy around out of the box integrations plus partner integrations taking these from ideation to execution.
They will have a proven ability to drive results in a fast-paced environment. They will be a passionate leader for the marketplace with a deep understanding of customer needs and the ability to translate those needs into actionable solutions.
Qualifications :
Roles and Responsibilities
Develop implement and communicate a scalable strategy to enhance the overall health and performance of the app ecosystem.
Strategically collaborate with the platform and partnerships teams to drive initiatives that strengthen the partner ecosystem and build high-value integrations that enhance our joint customer value proposition.
Lead the strategic direction for integrations related to our Customer Experience stack ensuring seamless data flow and optimized internal and external user experiences.
Employ data-driven insights to continuously iterate and refine marketplace app offerings.
Systematically gather and analyze customer feedback to enhance marketplace app features and overall user experience.
Define the strategic goals for the CX integrations and partner ecosystem that drives a roadmap that aligns with the organisational objectives and customer needs.
Translate business needs partner requirements and customer feedback into detailed product requirements user stories and acceptance criteria.
Effectively communicate progress challenges and strategic decisions to senior leadership and other key stakeholders.
Monitor key performance indicators (KPIs) for marketplace app success analyzing post-launch metrics to assess impact on user engagement and churn
Mentor other Product Management team members
What we are looking for
Product management experience of at least 8 years and over all 8 -12 years.
Preference for candidates with prior integrations/marketplace apps experience
SaaS experience (preferred not a must have)
Min qualification : Min bachelors degree in a Tier 1 college
Location: Bengaluru/Chennai/Hyderabad (Work from office from Tue to Thurs)
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
