Operations Manager
Operations Manager
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Job Description
Job Profile
An exciting vacancy has arisen for an Operations Manager to lead and manage several support teams within Central Operations. The ideal candidate will drive the customer focused culture and meet the business requirements and to ensure the department operates as a centre of excellence.
The position is based in Kettering although home working/hybrid is an option.
Responsibilities
- Develop comprehensive knowledge and understanding of all department processes and systems to enable you to provide active leadership and prioritisation to support the team and our customers.
- Effective Change Management - driving handling and leading periods of change whilst displaying motivation and encouraging behaviours.
- Work closely with HR on all aspects of people management including performance absence and disciplinary processes.
- Resolve and drive measures to reduce complex or contentious/complaint issues acting as the escalation point for the teams - customers third party suppliers and lender relationships.
- Production and analysis of various MI proactively reporting recommendations to senior management
- Completing quality assessments on service interactions/tasks/cases to ensure it is completed to the highest standards.
- Be a subject matter expert (SME) in all things customer service and operations related.
- Identify drive and implement ongoing improvements and countermeasures necessary to close any service delivery or people performance gaps.
Knowledge skills & Experience
- 3-5 years team management experience of managing a large operational area to include system process and service enhancements
- Previous experience of working in a customer service management position
- Experience of operating in a fast-paced environment
- Professional dynamic proactive positive and flexible with a can-do attitude
- Leadership flair with the skill to motivate others to perform and exceed expectations
Trading since 1989 were the UKs largest provider of property risk expertise and residential surveying services. To put it into numbers we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Lands End to John OGroats. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.
Were part of theLSL Property Services PLC Group which includes household namesYour MoveandReeds Rains as well as the mortgagenetworkPRIMIS. We work with lenders intermediaries social housing entities and estate agents in addition to private customers.
Apply
If you feel you match our requirements and are looking for your next career challenge or for a confidential discussion on the full details of this role please contact Loren Worrall onor alternatively apply with your CV and covering letter for a quick response.
LSL Property Services are dedicated to protecting your data our Recruitment Privacy Notice can be viewedHERE
is an equal opportunity and Disability Confident employer dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process please let us know.
PRE EMPLOYMENTSCREENING -All ofour employeeshave topass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients if you are unsure on this ask the team and well be happy to explain the process.
Required Experience:
Manager
Employment Type
Full-Time
