Hotel Manager
Hotel Manager
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Job Description
As Hotel Manager you will lead the hotels operations with a particular emphasis on luxury guest experience people leadership culinary excellence and revenue generation. This is not just a leadership roleits a guardianship of the MGallery brands promise to deliver exceptional story-worthy stays.
With a deep understanding of what defines a luxury experience you will elevate every touchpoint across the hotel ensuring our service remains intuitive warm and unmistakably personal. Youll inspire your teams to bring our brand narrative to life every day creating an exceptional culture and memorable guest moments that embody the MGallery spirit.
Key Responsibilities:
- Lead day-to-day hotel operations in partnership with the General Manager maintaining the highest brand standards of luxury and service excellence.
- Be a passionate ambassador for the MGallery brand ensuring every department delivers experiences that are elegant immersive and emotionally resonant.
- Develop and empower department leaders to foster a culture of care creativity and accountability.
- Oversee all operational departments refining every detail from arrival to departure to create a seamless personalised experience.
- Collaborate with our culinary and F&B teams to ensure gastronomic excellence that complements the hotels sophisticated identity.
- Drive employee engagement through effective coaching professional development succession planning and team recognition.
- Monitor and optimise operational performance guest satisfaction and team productivity through data analysis and proactive problem-solving.
- Partner with Revenue Sales and Marketing teams to drive occupancy ADR and overall profitability.
- Ensure compliance with all brand safety legal and operational standards and promote a safe and inclusive workplace.
Qualifications :
- Proven experience in an executive leadership role within a luxury hotel environment. A strong background in food & beverage management is preferred.
- A natural and engaging leader with a demonstrated passion for team development and service excellence.
- Exceptional communication and interpersonal skills with a collaborative and hands-on leadership style.
- A strong understanding of front-of-house culinary and operational workflows.
- Commercial acumen with the ability to influence revenue outcomes and manage budgets effectively.
- A proactive mindset with a focus on innovation guest delight and continuous improvement.
Additional Information :
Whats in it for you...
- Exceptional growth opportunity join Accors Luxury & Lifestyle division and grow your career. Ideal role for an aspiring next General Manager.
- Great perks from day one enjoy worldwide hotel and dining discounts Chadstone shopping centre privileges complimentary anniversary accommodation and more.
- Work close to home based in Melbournes vibrant south-east avoid the CBD commute.
- Accor Academy access to world-class training and leadership programs.
- Supportive culture be part of a motivated fun and professional team in a luxury setting.
Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We cant wait to welcome you.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
