ITOM / CMDB Specialist for ServiceNow - Bratislava
ITOM / CMDB Specialist for ServiceNow - Bratislava
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Salary Not Disclosed
1 Vacancy
Job Description
Devoteam is looking for a ServiceNow specialist for the CMDB and IT Operations Management implementations. You will communicate with customers based on understanding of the customer demand you will detail the technical requirements and validate them with the customer. You should have a strong background in infrastructure technologies and at minimum admin level of knowledge of server operating systems. Knowledge of monitoring network and server automation tools cloud environments like Azure GCP AWS is a plus. You are expected to understand the basics of Javascript Powershell or others.
Your main duties will be:
Discovery of IT components data and storing them in CMDB
- Best practices for data population identification and reconciliation
- Live discovery via ServiceNow tooling and 3rd party integrations
Network Operations & Troubleshooting:
- Take ownership of network connectivity troubleshooting collaborating with network engineers security teams or cloud providers.
- Discovery of network devices (routers switches firewalls NAT load balancers).
- Diagnose and resolve network protocol issues (HTTP TCP SOAP REST SSH SNMP).
Security & Credential Management:
- Manage credentials adhering to security best practices.
- Implement and troubleshoot SSL/PKI certificates for secure communication.
Infrastructure Discovery:
- Maintain a comprehensive understanding of IT infrastructure topology including applications servers and networking components.
- Provide support for web and application servers discovery (WebSphere MQ IIS Apache) load balancers databases and virtualization platforms (VMware).
- Take responsibility for discovery of all of the listed infrastructure.
Advanced Network Management & Troubleshooting:
- Take ownership of advanced network troubleshooting including IP packet analysis and routing protocol diagnostics (CCNA level).
- Implement and manage subnetting and IP transit solutions.
ServiceNow Administration:
- Manage and configure ServiceNow instances utilizing CSA-level knowledge.
Advanced Server Administration & Automation:
- Provide support for advanced server administration across diverse OS platforms including domain structures user permissions group policy objects and SUDO policies.
- Develop and maintain automation scripts using JavaScript Unix Shell Windows PowerShell XML JSON and Regular Expressions (RegEx) osquery
Network Monitoring Integrations:
- Set-up and maintain integration to network monitoring tools (Dynatrace SCOM Netcool Solarwinds HPOM).
ITIL & Service Management:
- Implement and maintain ITIL CMDB models.
- Apply ITILv3/v4 Foundations principles to service management processes.
- Understand and support business applications within the ITIL framework.
Cloud Infrastructure Management:
- Manage and support cloud infrastructure on platforms such as Amazon EC2 Azure and Google GCP.
Scripting and Automation:
- Create and maintain scripts to automate tasks.
Qualifications :
Must have:
- Intermediate Windows and Unix administration skills
- Familiarity with network concepts (routers switches firewalls NAT load balancing)
- Ability to discuss credentials install a product troubleshoot permission issues discuss and troubleshoot network connectivity with network engineers security teams or cloud providers
- General knowledge of IT infrastructure topology including typical application server and networking configurations Web and Application Servers Load Balancers Databases and Virtualisation (WebSphere MQ IIS Apache VMware)
- Understanding of DNS and IP configuration and protocols such as HTTP TCP SOAP REST SSH and SNMP
- Understanding of SSL / PKI
Good to have:
- CCNA or equivalent level of networking knowledge to include routing protocols TCP/UDP transmission IP transit diagnosis sub-netting and implement advanced troubleshooting including the ability to gather and analyze IP packet level data.
- ServiceNow CSA level
- Advanced knowledge and ability in Server Administration across OS platforms. Including the understanding of described domain structures user permission levels group policy objects and the execution of SUDO Policies.
- Experience with network monitoring toolsets such as Dynatrace SCOM Netcool Nagios Solarwinds and HPOM.
- Deeper understanding of SNMP traps & MIBs/OIDs.
- Ability to comprehend modify and create server-side object-oriented JavaScript Unix Shell scripting Windows and PowerShell scripting XML JSON Regular Expressions (RegEx) JEA configurations
- Understanding of Business Applications and their functionality in the ITIL model
- Comprehension of and the ability to communicate and implement the ITIL CMDB Model
- Familiarity with Amazon EC2 Azure Google GCP and VMware
- ITILv3/v4 Foundations
Additional Information :
Benefits and perks:
- Salary up to 4200 (based on candidates seniority and experience)
- 5 weeks of vacation per year
- 4 My Days per year
- Flexible working hours (hybrid model)
- Career Management training and certifications in the best breed of technologies - focused on technical skills (ServiceNow Google) Project Management methodology etc.
- Udemy for business account
- Meal allowance up to 1023 / year (457 / per day)
- Cafeteria 40 / month (MultiSport Card available)
- Phone tariff (unlimited calls texts messages within the EU 16GB of Internet)
- Employee Referral Program
- Sabbatical leave
- Repurchase of hardware
Moreover we offer:
- Foreign business trips
- Company mobile phone (Android / iPhone)
- Company laptop (Windows / macOS)
- Coffee tea snacks and breakfasts in the office
- Company events and teambuildings
- Gifts for work anniversaries promotion or childbirth
- Friendly and open culture
And last but not least you can rely on:
- Transparent framework for career growth reinforced by annual performance evaluations
- Trust and autonomy with no micro-management
- Learning from senior colleagues and opportunities to collaborate with professionals from various industries
- Opportunities to attend conferences to keep skills up-to-date
- Working on a variety of projects for a broader range of experience
- Adoption and utilization of evolving IT technologies
- Usage of AI tools and access to elaborate tailored AI training
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
