Management Trainee

Our Management Trainee Programme offers a comprehensive 24-month rotational training across core operational departments in preparation for a future leadership role within the hotel. This rigorous programme is designed to cultivate the next generation of hospitality leaders.

Trainees will undertake rotations through the following critical departments:

• Front Office

• Food & Beverage (F&B) Service

• Housekeeping

• Reservations

Front Office Key Responsibilities

• Execute guest check-ins and check-outs with utmost precision and professionalism

• Process payments and related documentation with meticulous attention to detail

• Provide exemplary assistance to ensure optimal guest satisfaction

• Manage incoming calls and respond to inquiries with efficiency and accuracy

F&B Service Key Responsibilities

• Support Supervisors with critical administrative tasks

• Conduct formal guest greetings and seating arrangements

• Assist Team Leaders in order-taking with precision

• Execute food and beverage service with impeccable efficiency

• Ensure prompt clearance of dishes to the stewarding area

• Maintain immaculate cleanliness and a professional ambiance in the restaurant and bar

• Promptly acknowledge and attend to waiting guests

Reservations Key Responsibilities

• Ensure meticulous and high-quality data entry filing and reporting

• Provide comprehensive and precise information to guests callers and hotel staff

• Collaborate effectively with Front Office and other departments to ensure a seamless guest experience

• Rigorously verify that all reservations contain correct and complete information

• Maintain thorough knowledge of local events and attractions to provide accurate recommendations and assistance

Housekeeping Key Responsibilities

• Provide crucial support to the Housekeeping Manager in maintaining exceptional standards of cleanliness and service

• Participate in interdepartmental meetings as required representing the housekeeping department

• Execute assigned duties as delegated by the Housekeeping Manager or Assistant Housekeeper with diligence

• Oversee and coordinate uniform fittings and replacements for new staff

• Assist in stringent inventory control of guestroom and public area supplies maintaining proper PAR levels

• Demonstrate comprehensive understanding and strict adherence to all security and emergency procedures

• Actively promote sustainable practices by supporting and implementing environmental initiatives within the hotel

Qualifications :

• Minimum of one years demonstrable experience in a hospitality-related position with a proven track record of excellence in customer service

• Proficiency in Opera Property Management System (PMS) is highly advantageous

• Exceptional communication skills both written and verbal with the ability to interact professionally with guests colleagues and management

• Advanced proficiency in Microsoft Office suite including Word Excel and PowerPoint

• Demonstrated ability to work collaboratively in a team environment coupled with a consistently positive and professional demeanour

• Unwavering commitment to flexibility including the willingness and ability to work rotating shifts weekends and public holidays as required by the demands of the hospitality industry

Remote Work :

No

Employment Type :

Full-time