Guest Services Representative

Location: My Place Hotel- Marion OH

About the Role:

Are you ready to join a team dedicated to delivering exceptional guest experiences My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role you will be the central point of contact for guests ensuring their stay is seamless from reservation to check-out. If youre an organized dependable multitasker with a positive attitude and strong knowledge of the local area this is the perfect opportunity for you!

What Youll Do:

As a Guest Services Representative your shift will be filled with various tasks aimed at providing top-notch service to our guests:

• Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs manage reservations and accurately record charges for rooms taxes My Store purchases and pet fees according to hotel policy.
• Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel amenities local attractions restaurants shopping and churches. Also address and resolve guest concerns or complaints with professionalism.
• Telephone Management: Operate the phone system with proper etiquette take and transfer calls accurately record messages and manage guest wake-up calls.
• Financial Transactions: Complete credit card authorizations accurately handle cash transactions and provide change for guests.
• Administrative Duties: Maintain organized records of the days activities including preparing the Night Audit Checklist managing cash and call logs and keeping the Front Desk Log up-to-date. Report any issues related to the front desk guest relations or maintenance to the General Manager.
• Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property including walking all floors and stairwells checking outside doors for security and ensuring outside lighting is functioning properly.
• Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
• Cleaning: Assist with cleaning tasks such as laundry (washing drying folding and storing) cleaning and sanitizing common areas stocking supplies making coffee and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice.
• Support Services: Deliver additional guest supplies such as rollaway cribs towels and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.
• Housekeeping Assistance: When needed assist with cleaning guest rooms particularly when the hotel is full or the housekeeping staff is short.

What Were Looking For:

Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.

Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.

Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.

Dependability & Professionalism: Reliability professionalism and consistency in your work are essential.

Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.

Benefits:

• Competitive Pay
• Monthly Bonus Potential
• Flexible Scheduling
• Direct Deposit
• Cross-Training
• Growth Potential

Ready to Elevate Your Career

If youre looking for a rewarding role in a fun supportive environment with growth opportunities we encourage you to apply for the Guest Services Representative position. Showcase your skills and dedication and become an essential part of our team where you can make a real difference in our guests experiences.

Apply today and make My Place Your Place!

Required Experience:

Unclear Seniority