Specialist - Customer Communication

Whats needed to succeed (Minimum Qualifications):

• Bachelors degree or 4 years of relevant work experience
• Communications or relevant field of study
• 2 years communications related experience
• Strong leadership capabilities including the ability to develop and motivate team members
• Ability to effectively communicate and collaborate with all levels within the organization
• Advanced copywriting and conversational communications skills
• High standard for quality and attention to detail
• Strong customer service mindset
• Excellent interpersonal and problem-solving skills
• Keen ability to work independently and in a team setting
• Strong ownership mindset and resolve to follow-through
• Able to adapt to a fast-paced and rapidly changing environment
• Flexibility to work various shifts to support 24/7/365 operation (including overnight weekend holiday and overtime hours)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Airline or travel industry experience
• Professional writing experience
• Customer service experience

United Airlines is an equal opportunity employer. United Airlines recruits employs trains compensates and promotes regardless of race religion color national origin gender identity sexual orientation physical ability age veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions. Please contact to request accommodation.

Theres never been a more exciting time to join United Airlines. Were on a path towards becoming the best airline in the history of aviation. Our shared purpose Connecting People Uniting the World is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees we have a unique responsibility to uplift and provide opportunities in the places where we work live and fly and we can only do that with a truly diverse and inclusive workforce. And were growing in the years ahead well hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy healthy and well-traveled. From employee-run Business Resource Group communities to world-class benefits like parental leave 401k and privileges like space available travel United is truly a one-of-a-kind place to work. Are you ready to travel the world

Key Responsibilities:

• Manage day-to-day wide range of communication requests that support our operation and teams across the company by utilizing operational tools like SHARES Unimatic Volare to determine root cause of a delay. Also responsible for crafting operational communication like travel waivers and operational advisories.
• Actively monitor flights for in-the-moment delay cancellation and operational impact messaging
• Prepare in-the-moment ad hoc and proactive messaging when requested
• Work collaboratively with business partners across the organization including Contact Center Network Operations Center (NOC) Station Operation Centers (SOC) Airport Operations using operational tools to determine flight delays to craft a tailored message for our customers and employees

United values diverse experiences perspectives and we encourage everyone who meets the minimum qualifications to apply. While having the desired qualifications make for a stronger candidate we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!