Highway Emergency Response Operator (HERO) Lead - San Antonio
Highway Emergency Response Operator (HERO) Lead - San Antonio
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Job Description
Position Description
Join Serco as a Highway Emergency Response Operations (HERO) Lead Operator PM shift in San Antonio Texas!
Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes and providing traffic control and scene protection at incidents.
Lead HERO Operators shall be identified when possible from HERO Operators to determine which demonstrate the skills and qualifications necessary to successfully guide HERO Operators under a limited supervisory capacity. You will be part of a team that works closely with TxDOT local law enforcement and other first responders daily.
As a HERO Lead Operator you can expect to:
- Assist the HERO management in supervising the HERO Operators in the performance of their patrol duties.
- Monitor pre and post shift vehicle inspections to ensure operational readiness of equipment and trucks are adequately supplied.
- Assist in assignment of shift personnel and equipment.
- Conduct or assist in the administration of operation audits.
- Monitor the daily field operations of the HERO activities and staff confirming the daily shift schedule and managing the field route assignments.
- Provide correspondence reports policy and procedure recommendations forms presentations training material personnel management and electronic communications.
- Participate in HERO operations analysis including measures of effectiveness route designations staff requirements reporting criteria and methodology and evaluation of traffic needs trends and response.
- Assess and ensure proficiency of HERO program personnel to established standards.
- Train evaluate and counsel assigned HERO shift personnel.
- Provide program status briefing to HERO management as required.
- Act in a supervisory capacity in the absence of the shift supervisor: provide shift schedules and report assigned equipment/vehicle maintenance/repair needs to the PM.
Qualifications
To be successful in this role you will have:
- All the qualifications and requirements of a HERO Operator
- 1-2 years HERO type experience.
- High school diploma or its equivalent
- Valid drivers license with good driving record
- Available to work various shifts weekends and holidays
- Able to speak English language (Bilingual is plus)
- Physically able to work in outdoor environment and lift/carry 50 lbs
- Physically able to access the underside of a vehicle
- Physically able to walk 300 yards unassisted
- Minimum age requirement of 21
Additional desired experience and skills:
- Proven ability to successfully lead a team
- Strong verbal and written communication skills
- Basic understanding of Microsoft applications
This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.
If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public submit your application now for consideration.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group plc. In North America Sercos 9000 employees strive to make an impact every day across 100 sites in the areas of Defense Citizen Services and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military numerous U.S. Federal civilian agencies the Intelligence Community the Canadian government state provincial and local governments and commercial clients. While your place may look a little different depending on your role we know you will find yours here. Wherever you work and whatever you do we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at option 1. Please note due to EEOC/OFCCP compliance Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
Employment Type
Full-Time
