Performance & Reporting Analyst

Serco is a place where you can grow

Join a team of 12000 professionals across APAC and experience a place of challenge opportunity and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career including:

• Flexible salary packaging options including novated leasing for new and used vehicles
• which includesa great range of career support programs wellbeing packages and financial benefits available through us and our selected partners including access to Fitness Passport
• Generous employee referral program
• Share2Care 12 weeks of paid parental leave to eligible employees

Make an impact at Serco

As a Performance & Reporting Analyst in the Operational Performance team youll make a positive impact by driving strategic initiatives to improve operational efficiency and compliance.

Based at Clarence Correctional Centre this is a full-time permanent opportunity where your work will directly support the safety security and reintegration efforts of Australias largest correctional facility.

As a Performance & Reporting Analyst youll make a positive impact by:

• Collecting and analysing data for monthly quarterly and annual reporting cycles
• Preparing reports findings and recommendations to enhance policy and procedural compliance
• Managing document control systems and contractual compliance assessments
• Responding to Freedom of Information requests subpoenas and legal inquiries
• Supporting and maintaining management systems including Quality Health & Safety and Environment
• Leading the preparation for audits and ensuring timely internal audit reporting

Serco is a place for you

You are someone who thrives in a structured detail-oriented environment and is driven by continuous improvement. You communicate insights clearly manage multiple priorities effectively and are passionate about creating safe and respectful workplace cultures.

To be successful in this role youll have:

• Business Administration Accounting Legal or similar discipline
• Proven analytical abilities and experience in generating process documentation
• Advanced Excel and report writing skills
• Excellent communication skills to translate data into actionable insights
• Understanding of ISO management system standards
• Knowledge of quality assurance processes and legislative compliance
• Ability to work in a secure highly controlled environment

Please note:

• This position carries trust and responsibility. To support this a comprehensive probity assessment including a National Police Check is a key part of the selection process for this role.

About Clarence Correctional Centre

Opened in mid-2020 this 1700-bed state-of-the-art facility is the largest correctional Centre in on the beautiful NSW North Coast approx. 6 hours drive from Sydney and 3.5 hours from Brisbane our region offers rainforests epic headlands sand dunes and some of the best Australian beaches with a variety of multi-cultural cafes restaurants and friendly community towns.

About Serco

As a fast-growing and successful global company Sercos services span justice immigration defence health and more. Joining Serco means being part of a team committed to making a difference while being supported in your career journey.

Ready to make a difference where it matters

At Serco we bring together the right people the right technology and the right partners to create impactful solutions that address some of the worlds most urgent and complex challenges. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people LGTBQI veterans and people with disability.

By joining Serco youll have access to Employee Networks led by colleagues who are passionate about diversity inclusion and belonging.

Impact a better future at Serco.