Senior Associate Renewals Manager
Senior Associate Renewals Manager
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Job Description
Overview
At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible and a career with us means youre joining a successful team committed to engaging empowering and improving the K-12 education experience everywhere.
Team Overview
Our Success and Renewals team ensures our partners in educational technology achieve their desired outcomes serving as champions of our customers needs. Through collaboration strong relationships and advocacy the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.
Job Purpose
The Senior Associate Renewals Manager role is responsible for overseeing forecasting and closing subscription renewals in their assigned book of business.
You will have direct engagement with customers work collaboratively with the overall account team consisting of Sales Customer Success Services and Support. Your primary goals will be to maximize retention minimize churn and uncover upsell/cross-sell opportunities for new products and services.
Responsibilities
Description
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Oversee a high volume transactional book of business
- Engage with customers approx 120 days prior to expiration
- Propose Services and training credits and Premium Support
- Evaluate coterm opportunities to streamline transaction processes
- Understand negotiation tactics
- Identify upsell/cross-sell/expansion opportunities
- Develop understanding of customers approval processes and budget cycle
- Know how to identify risks and collaborate with overall account team and leadership to mitigate such risks
- Maintain consistent updates of Salesforce CRM tool for pipeline management
- Ensure accurate forecast of renewals pipeline as defined by the business
Qualifications
Minimum Qualifications
To be considered for and to perform this job successfully an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Qualifications include:
- 2-4 years prior experience in Renewals Management
- Proficient in Microsoft Office suite with an intermediate knowledge of Excel
- Salesforce or prior CRM experience required
- Ability to multi-task and meet metric deadlines
- Strong problem solving reasoning skills and an eye for details
- Strong oral written and interpersonal skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate degree or equivalent work experience Bachelors degree preferred
EEO Commitment
EEO Commitment
PowerSchool celebrates a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing
Required Experience:
Manager
Employment Type
Full-Time
