Job Category

FVTC Worksite

Hours Per Week

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Job Description Summary

Job Description

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.

• Administer and monitor standardized testing sessions and collect score record and report results.

• Proctor tests for outside organizations.

• Maintain security of testing materials and environment.

• Provide customer service by answering telephone providing information making referrals and responding to walk-in requests pertaining to the testing center services.

• Inform students and staff about policies procedures and operations of the testing center.

• Orient students and instructors by demonstrating equipment and procedures in the testing center.

• Troubleshoot problems with the computer testing system and refer to the appropriate technical staff.

• Collect and enter data for state and federal projects and grants.

• Prepare student attendance and testing center usage reports for the Director and internal or external partners as required.

• Demonstrate ethical conduct in all aspects of the work environment.

• Demonstrate exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers.

• Work effectively in a team environment.

• Work with diverse student staff and community populations.

• Maintain confidentiality and professionalism.

• Flexibility in work schedule is required.

Non-Essential Functions and Responsibilities

• Excellent oral and written communications skills as well as good listening skills.

• Ability to identify needed action without continual direction.

• Excellent organizational skills and ability to work under pressure.

• Neatness in work and appearance.

• Demonstrate a positive attitude maturity initiative and integrity with a professional image contributing to the success of the college.

• Accept responsibility for professional growth.

• Dependable punctual and commitment to following through on tasks.

Minimum Qualifications

Education and/or Experience Requirements:

• Bachelors Degree is required to meet Pearson Vue required AND

• Two years of recent relevant office and customer service experience required.

Licenses Certifications and Other Requirements:

• Intermediate skills in Microsoft Word PowerPoint and Excel. Proficiency in PeopleSoft preferred.

• Achievement of Pearson Vue certification and Pearson Vue HSED and GED test administration upon hire.

In evaluating candidates for this position Fox Valley Technical College may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform the duties of this position.

Work Environment

• Work must be completed in person at the Oshkosh Riverside Campus Testing Center.

• Flexibility in work schedule is required.

Work environment may change based upon college needs.

Physical Requirements

• Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.

• Mobility: While much of the work is desk-based occasional mobility may be necessary for attending meetings office tours or events within the workplace.

• Lifting and Carrying: The role requires occasional/continuous lifting and carrying of light to moderate items (include weight estimate).

• Fine Motor Skills: This role may need precise hand movements or manual dexterity for activities such as writing on a whiteboard demonstrating experiments or using instructional technology like computers.

• Repetitive Motions: Capacity to perform repetitive motions such as typing without discomfort or injury.

• Communication: Clear verbal and written communication skills are essential for interacting with employees candidates and stakeholders both in-person and through electronic means.

• Travel: This position may require off-site meetings and limited travel for professional development.

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA) FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits managements right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.

Additional Information

Pay Rate: $21.88 per hour.
Pay is based on a multitude of factors including experience qualifications education relevant certifications internal equity and market data. Note: Internal applicants wage will be based upon the applicable compensation guidelines.

At Fox Valley Technical College we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness transparency and excellence. Our total rewards philosophy ensures equitable compensation and benefits supporting a highly engaged workforce. Our comprehensive benefits package includes medical dental and vision insurance along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid vacation sick leave holidays bereavement leave and recess periods. We offer life and disability insurance with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training certifications and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic dental clinic fitness center Parent/Child Center (onsite child care) library caf printing services Trilogy Salon & Spa and more.

Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution providing equal opportunity to all persons including members of underrepresented racial and ethnic backgrounds females veterans and individuals of all abilities.
For questions regarding the Colleges nondiscrimination policy contact: Rayon Brown - (Affirmative Action) (sex-based discrimination or harassment) or Dan Squires - (Disability related discrimination).