Motor Vehicle Associate II

State Of Delaware

Posted on : 24-05-2025

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1 Vacancy

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Job Location

Dover, DE - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 24-05-2025

Job Description

Introduction

The missionof the Division of Motor Vehicles is to provide excellence in transportation byproviding courteous and efficient service to the public while protectingDelaware residents by establishing the validity of licensed drivers andensuring safe and non-polluting vehicles are operated on Delaware by providing a safe efficient and environmentally sensitive Toll networkthat offers a variety of convenient cost-effective options for processing allvehicular traffic.

Click here tolearn more about DelDOT Motor Vehicle Division.

Summary Statement

This is the advanced level of work independently performing the full range of essential functions in at least two motor vehicle functional areas of driver or vehicle services with minimal supervision.

Career Ladder

Upon satisfactory completion of department promotional standards and job requirements employees may be eligible to be promoted to the next level.

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

Read write and speak English and Spanish fluently.

Essential Functions

Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.

Processes a variety of transactions such as issuing renewing suspending and/or revoking driver identity and motor vehicle credentials; accessing driving records; inspecting vehicles; assessing fines and penalties; and reviewing customer history to identify outstanding warrants and/or licenses/IDs issued by other jurisdictions.
Delivers excellent customer service to internal and external customers by obtaining business personal and/or sensitive information in order to assist customers with all transactions necessary to resolve issues.
Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws rules regulations policies processes and procedures while safeguarding customers.
Accurately computes handles and accounts for all DMV monies collected and disbursed for transactions including but not exclusively driver license ID cards titles registrations insurance and driver improvement fees and penalties Federal Unified Carrier fees Federal Highway Vehicle Use Tax International Fuel Tax Agreement (IFTA) and International Registration Plan (IRP). Ensures all fees and deposits are reconciled and deposited correctly.
Interprets applies and explains driver identity and motor vehicle federal state and division laws rules regulations policies processes procedures programs and eligibility to the public attorneys lien and insurance companies court and law enforcement personnel automobile dealers government agencies businesses and other states jurisdictions.
Reviews and analyzes various source documents such as birth certificates passports court documents bills of sale wills and powers of attorney required in the issuance of driver identity and motor vehicle credentials; ensures validity completeness of documents and authenticity.
Accesses various manual computerized and specialized systems simultaneously to review and analyze source documents determine customers eligibility for services and complete transactions accurately and within any established service levels.
Researches evaluates analyzes and uses judgment to resolve discrepancies identify exceptions and render decisions.
Answers customer questions and completes transactions for non-DMV services including voter and organ/tissue donor registration warrant resolutions red light violations and E-Zpass transponders.
May administer vision written oral and/or road examinations to evaluate drivers knowledge and skills to safely operate motor vehicles.
May inspect vehicle equipment such as lights horns windshield wipers turn signals brakes emissions and exhaust systems for automobiles buses trucks motorcycles mobile homes and other vehicles; completes off-site inspections for verification or assignment of vehicle identification number.
May operate manual and computerized vehicle testing equipment.
Prepares a variety of records and reports.

Job Requirements

JOB REQUIREMENTS for Motor Vehicle Associate II
Applicants must have education training and/or experience demonstrating competence in each of the following areas:

One year experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws rules regulations standards policies and procedures resolve deficiencies interpret information and track and monitor activities.
One year experience in customer service such as providing prompt accurate and courteous service to customers seeking information answering requests as quickly as possible ensuring customers are satisfied with service and responding to complaints.
One yearexperience in applying motor vehiclelaws rules regulations standards policies and procedures.
One year experience in using an automated information system to enter update modify delete retrieve/inquire and report on data.
Six months experience in operating equipment used in driver or vehicle services such as motor vehicle document scanners motor vehicle authenticators motor vehicle credential printers brake machines and/or vehicle emissions testing equipment
Possession of a valid Drivers License (not suspended revoked or cancelled or disqualified from driving).

Conditions of Hire

Pre-employment Drug Testing: Upon a conditional offer you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicableterms and conditions of employment in accordance with Title 29 Chapter 59 and Title 19 Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DelDOT does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at Process

The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.

Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.

Required Experience:

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

State Of Delaware

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