On-Site IT Support Analyst

Wilson Elser is a leading defense litigation law firm with more than 1250 attorneys in 44 offices throughout the United States. Founded in 1978 we rank among the top 100 law firms identified by The American Lawyer and 43rd in the National Law Journals survey of the nations largest law firms. Were also Mansfield Certified Plus and a Women in the Law Forum Gold Standard Law Firm.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork Collaboration Client Service and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role and will be valued and empowered then we invite you to apply to our On-Site IT Support Analyst in our Miami office.

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert it is expected for this role to properly troubleshoot and resolve hardware software and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elsers national IT department the ideal candidate thrives on working in a fast-paced growing environment and has the ability to provide white-glove concierge-level services while juggling multiple demands.

Key Responsibilities:

• Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
• Collect and track equipment from departed end users following standardized asset tracking procedures.
• Provide support for video conferencing and related A/V on-site systems.
• Install configure and troubleshoot software including document management Microsoft office applications remote conferencing tools and financial systems.
• Coordinate user requirements with regional supervisors management and other IT teams.
• Build service-based relationships with the attorneys and staff while utilizing exceptional customer service skills.
• Collaborate with other team members on tasks or requests in an efficient and expeditious manner.
• Evaluate and record tickets for ongoing requests for new hardware software installations and incidents reported by end users within your assigned office.
• Adhere to organizational change management processes.
• Perform special duties tasks or projects as required.

Qualifications

• Minimum 2 years in technical support on IT hardware software and desktop peripherals including but not limited to:
  • Windows 10 & Windows 11 Operating Systems
  • Microsoft Office O365 with a strong acumen in Outlook
  • Desktop client v. web-based applications
  • Active Directory & Azure AD
  • Zoom Rooms & Microsoft Teams
  • Desktop Driver Controls
  • All-in-One Monitors
  • VPN Remote Access & Cloud Network Access
  • Virtual Desktop Environments and Functions
  • Cloud & On-Prem Telephony functions
  • Desktop imaging & BIOS controls
  • LAN and SD-WAN support

• Minimum 3 years working in ITSM and ITIL environments.
• Self-starter with the ability to manage own time effectively and work autonomously.
• Ability to lift and move items up to 50 lbs.
• Ability to travel throughout the region if needed.
• Experience working in an environment that promotes active listening transparency and customer-centric service.
• Experience in system operations and/or administration a plus.
• Prior law firm experience a big plus.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Certifications in CompTIA A CompTIA Network or MCDST HDI Support Center Analyst.
• ITIL4 certification preferred (in-house training is available).

Education

• Bachelors degree in Computer Science Information Security or other related field. Or equivalent work experience.
• Certifications in CompTIA A CompTIA Network or MCDST HDI Support Center Analyst or ITIL preferred but not required.

Why Should You Apply

• Benefits:Outstanding benefits package including 401k match and generous PTO plan
• Career Growth:Ample opportunities for professional development and advancement
• Employee Perks:Access to corporate discount plans and other benefits

Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement please contact us at .

We believe in creating a work environment free of barriers and bias where individual outlooks and talents are respected and valued. Our firms policy is to ensure an equal employment opportunity without discrimination or harassment based on race color national origin religion age sex disability citizenship marital status sexual orientation or any other characteristic protected by the law.

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