Operations Manager- Outpatient Pediatric Therapy Clinic

Love leading people solving problems and making things run smoothly You might be the perfect fit to help us deliver exceptional care to kids and families.

About the Role

As Operations Manager you are the strategic leader and systems builder behind the scenes-ensuring that our clinic runs smoothly efficiently and in alignment with our mission. You guide the administrative and operational teams take proactive ownership of responsibilities and ensure the clinic is set up for long-term success.

You lead with clarity integrity and initiative-taking charge of what needs to be done and informing leadership only when essential. Your ability to manage details without losing sight of the bigger picture directly supports the therapists the families we serve and the overall health of the organization.

Key Responsibilities

Clinic Operations & Workflow Optimization

• Continuously assess and improve operational systems to reduce inefficiencies and support long-term sustainability

• Develop and refine workflows to align with changes in the industry technology and insurance policy requirements

• Ensure all administrative duties are appropriately delegated to and completed by junior staff

• Proactively take initiative on operational issues and implement solutions without needing direction

• Brainstorm and develop ideas to enhance systems services and client satisfaction

Administrative & Team Leadership

• Lead and support administrative and clinical support staff across front office referrals intake and other clerical functions

• Set a positive tone for workplace culture by fostering collaboration trust and accountability

• Ensure team members are operating at their full potential through regular check-ins coaching and delegation

• Oversee team performance including setting clear expectations and conducting performance evaluations

• Hold administrative staff accountable for task completion and professionalism

• Prevent HR issues through proactive leadership and address concerns early with discretion and empathy

Credentialing Scheduling & Insurance Oversight

• Manage and oversee credentialing re-credentialing and payer enrollment for all providers

• Maintain up-to-date documentation for licenses CAQH profiles and insurance affiliations

• Coordinate with billing and front office team to ensure smooth provider onboarding and continuity of care

• Ensure all clinician schedules are full and in alignment with the clinics mission and caseload requirements

• Oversee updates to insurance requirements and communicate implications across company divisions

Billing & Family Communication

• Serve as the liaison between the billing team and families to ensure clear compassionate communication

• Monitor processes to ensure billing-related tasks are timely compliant and family-centered

• Assist families in understanding financial responsibilities and navigating authorizations and coverage

HR & Onboarding Support

• Strives to maintain a positive and uplifting company culture.

• Oversee all HR-related responsibilities for both clinical and clerical teams including documentation and policy adherence

• Act as the first point of contact for potential personnel issues and escalate only when necessary

• Gather onboarding materials and key information for new hires to streamline their integration into the team

Facilities Management & Compliance

• Ensure facilities are safe well-maintained and fully equipped to meet the needs of staff and families

• Proactively address facility-related needs to prevent disruptions to care

• Serve as Compliance Officer overseeing HIPAA OSHA Fraud Waste & Abuse along with enforcing company policies related to privacy attendance scheduling etc.

• Uphold consistent standards and professional expectations across all members of the team

Leadership Communication & Initiative

• Keep the CEO informed of critical or high-level items requiring leadership input

• Exercise good judgment in handling issues independently without needing approval for day-to-day matters

• Provide regular strategic insights and recommendations to leadership while taking full responsibility for executing operational goals

Ideal Candidate Profile

Youll thrive in this role if you:

- Lead with confidence integrity and initiative

• - Are solutions-oriented and enjoy developing processes that serve both people and systems

• - Have prior experience managing both clerical and clinical teams in a healthcare or therapy setting

• - Have direct experience with insurance authorizations and verification of benefits and understand how they impact care access and workflow

• - Understand provider credentialing payer enrollment and the pediatric therapy landscape

• - Communicate professionally and effectively with families staff payers and leadership

• - Are comfortable making independent decisions handling sensitive issues discreetly and fostering a strong team culture

Compensation & Benefits

• Paid time off and holidays

• 401(k) with company match

• Health insurance reimbursement

• A leadership position that directly supports families and makes a lasting impact

• A collaborative mission-driven team that values your insight initiative and structure

Required Experience:

Manager