Contact Center Advisor - German speaking - Part time (weekend shifts)
Contact Center Advisor - German speaking - Part time (weekend shifts)
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Job Description
Working for Nets youll become part of an exciting growth journey. Weve set out to make it easier and more intuitive to handle payments because we see it as the foundation for growth and progress both in commerce and society.
In ISO (Issuer Solution Operations) Contact Center our contribution is to serve our customers banks and cardholders 365/24/7. We are keen to perform with great quality and with high efficiency via phone. We offer you interesting and challenging tasks in an international environment. We give you the opportunity to use your customer service skills and expertise on the job - to show quality in the customer journey.
You contribute with skills ambitions and that little personal twist that makes us succeed
Its the full package that you bring to work every day that gets the job done. Your professional acumen and experience form most of your qualifications but its your personality that makes the difference in delivering positively in this role. Especially the little twists we all have that make our personalities instead of just a person.
Your professional qualifications include:
Experience in customer service
Good communication skills in German and English both verbal and written.
Relevant education and experience in the payment industry and contact centre environment are seen as benefit
Besides that little twist in your personality that makes you we are looking for a colleague who is:
Positive and cooperative with a team attitude
Ability to work weekend shifts - Saturday and Sunday (8 AM-6 Pm)
Ability to work in time-sensitive situations and organize priorities
Finds working via phone comfortable
A positive mindset to change
Development and curious-oriented mindset
Skills and will to find new ways to work
An opportunity in a valued fin-tech company in an interesting and always expanding market
Appropriate training and support with high-quality standards
Competitive salary
Awesome colleagues and great team spirit with a positive and professional mindset
Interesting and versatile inbound customer cases
Opportunity for interesting career and growth path internally
Required Experience:
Unclear Seniority
Employment Type
Part-Time
