Product Manager, Internet
Product Manager, Internet
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$ 100100 - 180600
1 Vacancy
Job Description
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
The High Speed Internet Product Manager contributes to T-Mobile success by strategizing defining planning delivering and maintaining medium sized products and product enhancements that improve customer experience deliver growth to the enterprise drive efficiencies increase revenue reduce churn and scale the business. Leads and collaborates effectively with cross-functional business and technology teams to advocate for internal and external customers uncover opportunities and implement new solutions. Ultimately accountable and responsible for specific area of ownership. Individuals with this title within the Broadband organization take on a variety of responsibilities ranging from: partnering with Commercial Marketing UX and other teams on customer research soliciting and generating product requirements creating the product roadmap mapping out and communicating the customer experience planning and driving delivery across all involved stakeholders from end-to-end proactively identifying and mitigating risks facilitating team meetings monitoring and communicating delivery status and more.This is a hybrid position required to be working in-office at least 3 days a week.
Responsibilities
Product Vision Strategy and Analysis
Owns product experience end-to-end for products or features with moderate level of complexity and scope. Includes creating managing maintaining and communicating product vision and roadmap
Understands the current customer experience. Partners with Commercial Marketing Reporting & Data Analytics UX Frontline and others to identify and analyze areas of opportunity and recommend solutions especially in relation to the organizations OKRs
Uses customer insights for product strategy roadmap and priorities. Dedicates time to building deeper insight with customers. Understands their needs and priorities. Actively looks for ways to meet customer needs
Partners with Marketing Commercial Finance and Reporting & Data Analytics to conduct cost-benefit / ROI / NPV analysis and product analysis to support prioritization of investment areas and overall decision making
Communicates influences and sells ideas and recommendations at VP level and below. This includes building and delivering product and experience flow presentations in prioritization portfolio and other forums
Directs and conducts ongoing and ad hoc analysis and reporting to track product health and success metrics
Maintains understanding of industry trends and incorporates into product innovation analysis and recommendations
Contributes to an environment and culture where the team is immersed in a customer-first approach
Project / Program Management
Cultivates relationships across the enterprise and assembles key players on the planning and delivery team. Delegates responsibilities directs motivates and manages the work dependencies and resources required to transform idea into reality
Guides team through appropriate enterprise processes. Able to navigate through a combination of waterfall and agile processes
Facilities creation of end-to-end delivery schedule spanning technical and non-technical activities and teams
Monitors activity progress analyzing actual vs planned progress. Produces reports and notifications required to communicate status progress issues changes etc to all levels of the organization as needed
Identifies risks and issues with requirements schedule and budget and makes recommendations for handling partners
Hosts and follows up on team meetings to ensure feedback and activity progresses as required
Ensures all product and program documentation is completed properly reviewed and shared. Coordinates transfer of documentation and knowledge needed for operational maintenance
Ensures product partners follow enterprise processes to secure and track resources/funding
Product Execution
Translates product strategy by writing and maintaining detailed requirements for moderately complex products. Provides guidance as needed to scrum and other working teams who break the requirements down further into consumable increments
Owns and manages product backlog and priorities within assigned area. Scopes and prioritizes backlog based on organization OKRs and product and customer analysis
Collaborates with architecture and development teams to ensure technical debt and long-term technical investment is factored into roadmap
Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority
Supports Frontline PR Marketing and Commercial with necessary product knowledge and documentation
Provides product knowledge and clarification to architecture development and quality assurance teams as required during design development and test
Owns final decisions regarding scope and experience prioritization and trade-offs during design development test and release
Understands and communicates challenges to stakeholders and makes educated trade-off decisions. Inspire changes required to resolve issues within sphere of influence. Raises issues beyond sphere of influence
Relationships Professional Development Additional
Collaborates and develops positive working relationships with many technical and non-technical teams including Marketing Commercial Engineering Quality Assurance Go to Market Legal Frontline and third parties/vendors
Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies; conducts on-site visits with Frontline; attends and contributes in customer feedback sessions/studies
Also responsible for other Duties/Projects as assigned by business management as needed
Qualifications
Bachelors degree in Computer Science Engineering IT or equivalent experience. Advanced degree preferred.
4 years Product Management or Project/Program Management experience delivering medium business/technology initiatives.
Communicate with Leadership while employing a high degree of collaboration and influence.
Strong ability to identify/analyze/ synthesize product use data.
Strong requirements elicitation and the ability to write concisely and clearly for different audiences.
Experience with successful collaboration and facilitation across diverse audiences.
Strong attention to detail. Ability to consider think and communicate at all levels.
Strategic and creative ideation and problem solving.
Solid understanding of customer experience.
Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP) Preferred.
At least 18 years of age.
Legally authorized to work in the United States.
Travel Required (Yes/No): Yes
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Required Experience:
IC
Employment Type
Full-Time
