Sr. Manager, Vendor Management
Sr. Manager, Vendor Management
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing:
The Senior Vendor Manager will be part of the Contact Centre Vendor Management team and will be responsible for building and managing relationships with core suppliers who supply the Contact Centres with workforce augmentation services ensuring they meet or exceed their contractual obligations. As a Senior Vendor Manager you will play a key leadership role in building and evolving the vendor management discipline within the Contact Centres and managing all aspects of the vendor relationship. You will support and manage the delivery of vendor services on behalf of the US Contact Centres. You will be viewed as an expert in the vendor relationship and will be responsible for managing the vendor contract and amendments. You will actively monitor report and manage the vendor performance oversee the vendor financials and invoicing process and lead regular governance meetings. You will work with the vendor and key partners on issue discovery and resolution as well as drive positive change by articulating clear deliverables and driving successful change management.
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.
How youll succeed
- Problem solving - Proactively identify strategic opportunities and support the development of outsourcing project plans and business cases. Lead a cross-functional team in diagnosing current state gaps performing comprehensive analysis of potential opportunities and preparing and presenting compelling strategic recommendations that have measurable impact.
- Partnership and Collaboration Passionate about working in diverse teams and using strategic influencing skills to drive the collective success of the group. Partner and collaborate with individuals across several departments through agile sprints to meet requirements and definition of done.
- Research and Due Diligence Perform research to evaluate potential opportunities and ensure the team has robust competitive intelligence and strong awareness of trends industry developments client needs and regulatory changes. Assist with due diligence and project management on strategic initiatives.
- Organization and Analysis - High degree of initiative self-organization and self-management skills combined with strong ability to review data and conduct analysis.
- Stakeholder Management - Ability to establish and maintain stakeholder and sponsor relationships with internal partners and third party service providers.
Who you are
- You demonstrate experience in vendor management with at least 5 years experience; managing key strategic suppliers with total contract value exceeding $30MM.
- You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define whats possible.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- You embrace and champion change. Youll continuously evolve your thinking and the way you work in order to deliver your best.
- Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 18th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking Budget Processes Client Service Contract Performance Management Corporate Services Management Reporting Procurement Services Team Management Vendor Contract Negotiations Vendor RelationshipsRequired Experience:
Manager
Employment Type
Full-Time
