Trainer
Trainer
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Job Description
Location: Essen Germany
Employment Type: Full-time
Job Responsibilities
- Conduct training sessions for large groups of trainees clearly presenting information verifying comprehension and incorporating feedback when possible.
- Partner with client training teams to facilitate smooth transitions during new system launches and help align client business processes.
- Coordinate with various internal stakeholders to provide a consistent and seamless onboarding experience for new hires throughout recruitment training and basecamp stages.
- Develop and update training materials including handouts manuals exercises assessments and exams.
- Prepare training environments by setting up IT and phone equipment arranging seating distributing documents and publishing schedules.
- Deliver and lead training programs demonstrating strong written and verbal communication skills.
- Work closely with team managers points of contact agents and other stakeholders to identify training needs and performance gaps.
- Evaluate training effectiveness and learning outcomes to ensure continuous enhancement.
- Monitor agent call and case handling quality to maintain high standards of customer service.
- Keep accurate records of learner progress and resource usage for proper tracking and documentation.
Essential Skills and Qualifications
- Native or fluent English speaker (C1 level) with excellent verbal and written communication skills.
- Strong listening skills and empathy to understand the needs of agents management and clients.
- Ability to adapt training and communication styles to suit both groups and individuals with varying learning preferences.
- Skilled in engaging and motivating both new hires and experienced team members throughout the training process.
- Capable of addressing participant concerns and directing them to the appropriate departments when necessary.
- Results-driven with a strong focus on meeting goals and targets.
- Proven ability to build and maintain collaborative relationships with internal and external stakeholders.
- Comfortable setting up and using IT and telephony equipment for training sessions.
Benefits
- Opportunity to work with leading brands in the industry.
- Competitive salary and benefits package.
- Private medical insurance coverage.
- Participation in corporate social responsibility initiatives throughout the year.
- Continuous professional development and training opportunities.
- Relocation assistance available if required.
- Supportive and motivated team environment.
How to Apply Trainer Careers in Longview WA
We encourage trainers from all backgrounds and experience levels to apply. To be considered please submit your CV highlighting relevant experience in learning and development curriculum design and team engagement. A brief cover letter describing your approach to fostering professional growth and inclusion will strengthen your application. Optional: include references or samples of previous training materials if available.
Our Commitment to Equity Diversity & Inclusion
We are dedicated to building a workplace that reflects the diversity of our community and the clients we serve. We value every individuals talent and perspective. Join us and help nurture a culture of learning innovation and respect.
Employment Type
Full Time
