Centre Manager
Centre Manager
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Job Description
Job Description Centre Manager
Key Responsibilities
1. Business development
- Promoting the center in the best possible way by providing customer service excellence to parents and visitors
- Coordinate and lead tours/visits for prospective parents and visitors promoting the Organizations USPs and presenting the center in the best possible way to ensure the center achieves and/or exceeds the enrollment targets. Following up with leads regularly to ensure better conversion ratios.
Lead the parent journey mapping and measuring customer service at all points supporting the Kido brand promise and encouraging parent endorsement and marketing activities
Leverage customer feedback to continually improve the center s service offerings fostering a culture of continuous improvement.
Develop and update communication channels such as newsletters and School Diary etc by the Kido Marketing Strategy to promote the center to both existing and new parents
- Promote the center by identifying newsworthy stories for the media and PR opportunities
- Guide and regularly review signages collaterals touchpoints etc. and ensure that the center meets Organisation branding guidelines as defined and stipulated by the Corporate Office
- Conduct research into the marketplace monitoring changes and developments
- Monitor competitor activity analyzing trends and best practices to stay ahead in the marketplace and identify areas for improvement.
Organize parent/community events to engage parents in promoting center brand awareness and enhance enrolment
Identify and engage with key stakeholders such as local businesses schools and community organizations to build partnerships that support the growth and visibility of the center.
In conjunction with the Operations Manager and the Corporate Team assist with the development and implementation of the school marketing strategy as a key driver of enrolments and ensuring all marketing material including digital communication is always current
Data maintenance
In collaboration with the Operations and Academics team develop an events calendar to support the
enrolment activities for the academic year
Activate Corporate tie-ups as community creche
Logistics:
Track and manage Logistics (current stock maintenance and timely procurement of exhausted material)
Ensure timely procurement and distribution of materials to avoid disruptions in daily operations including ensuring classroom supplies learning materials and office equipment are always available
Oversee bus services provided to the children either by the Organization or any other third-party vendor Staff Management:
Help in Recruitment for all Annual performance goals appraisals counseling them by offering corrective advice and action if performance dips
Provide mentorship and career development opportunities for staff to enhance retention and employee satisfaction
Promote a culture of inclusivity and diversity in the workplace to create a supportive environment for all employees
Foster a positive and motivating work environment encouraging team collaboration professional growth and a strong sense of ownership
In-service training and workshops to improve staff performance
Assist in class if necessary and/or arrange for relief staff in the absence of a teacher
Attendance and leave management
Regular meets with Teachers and Other School Staff to manage and review the progress and effectiveness of the various programs offered
Manage parent grievances and concerns promptly in conjunction with the Teachers Health and safety:
Follow all the health and safety protocols for children and staff
Implement protocols for managing and reporting incidents effectively ensuring compliance with regulatory requirements and company policies
Provide regular health and safety training for staff ensuring everyone is well-equipped to handle
emergencies
Maintain First Aid Box and provide/guide regular First Aid Training Other Responsibility Areas:
Coordinate with external vendors for the supply of food cleaning and other requirements and services ensuring high standards of compliance with health and safety guidelines
Working Relationship
1. Internal: Corporate team School Children
2. External: Existing Parents Leads Vendors
Knowledge
3. Comprehensive understanding of the Education System
4. Understanding End to end process of inquiry generation to admission closure
5. Knowledge of administering office procedures
6. Understanding of early years education and parent handling/involvement
Competencies
1. Business Development
.Critical Thinking
3. Excellent verbal and written communication skills
4. Team Lead and Management
5. Strategic Thinking
6. Interpersonal Skills
Education / Experience
1. Education: MBA in Marketing/Bachelors degree in Business Administration/Equivalent qualification
2. Experience: Minimum 4 years of relevant work experience in a preschool or as a Centre Head
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Employment Type
Full Time
Key Skills
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