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Monitor customer accounts to identify outstanding debts
Investigate historical data related to overdue invoices
Contact customers to encourage timely payment and arrange debt payoff plans
Process credit card payments and issue refunds when necessary
Resolve billing discrepancies and customer credit issues
Update account status and maintain accurate records of collection efforts
Report regularly on collection activity and AR status
Perform account reconciliations and resolve variances
Identify and apply bank payments accurately
Conduct payment reconciliations
Review and manage Credit Data accuracy
Run monthend close reporting and consolidate collection data
Submit invoices and reconcile payments via customer portals
Verify purchase orders (POs) and ensure accurate billing
12 years of experience in a Collection Specialist or similar role
Strong knowledge of billing procedures and collections techniques
Proficient in MS Office and database management
Experience working with ERP systems
Comfortable working with performance targets and crossfunctional teams
Excellent written and verbal communication skills
Skilled in negotiation and problemsolving
Patience resilience and the ability to manage stress effectively
Full Time