Customer Support Specialist
Customer Support Specialist
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1 Vacancy
Job Description
Job Title: Customer Support Specialist
Location: Los Angeles CA
Company: Shine Social Brand
Job Description:
We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team responsible for providing exceptional service to our valued customers. In this role you will serve as the first point of contact for customer inquiries ensuring they receive timely and effective assistance.
Salary Range: $45000 $55000 per year based on experience.
Key Responsibilities:
- Respond promptly to customer inquiries via phone email and live chat.
- Provide accurate information and effective solutions to resolve customer issues.
- Maintain a high level of product knowledge to assist customers effectively.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with team members and other departments to improve service quality.
- Identify trends in customer inquiries and provide feedback for process improvements.
Qualifications :
Qualifications:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problemsolving abilities and attention to detail.
- Ability to work independently as well as part of a team.
- Proficient in using CRM software and Microsoft Office Suite.
Additional Information :
Benefits:
- Comprehensive health dental and vision insurance.
- Retirement savings plan with company match.
- Generous paid time off and holidays.
- Professional development opportunities.
- Flexible work environment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
