Front Desk Associate
Front Desk Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The first and last impression of our hotelis made at the front desk. Were looking for a friendly customer serviceoriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fastpaced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors answering phone calls and directing inquiries to the appropriate departments. Additionally the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.
Duties & Responsibilities
- Greet and welcome guests upon arrival provide prompt and professional service in a hospitable manner
- Answer incoming calls and direct to the appropriate party or department take accurate messages when necessary
- Maintain cleanliness and organization of the front desk area and common areas
- Adhere to all company policies and procedures
- Handle sensitive and confidential information with discretion
- Update and maintain guest records in the reservation system
- Process payments and reconcile cash drawer at the end of each shift
- Generate reports as needed
- Stand up for 68hours each day.
- Handle check in check out and other transaction inquiries.
Required Skills and Qualifications
- Excellent communication skills both written and verbal
- Friendly and outgoing personality
- Ability to stay calm and professional under pressure
- Strong organizational skills and attention to detail
Preferred Skills and Qualifications
- Previous experience working in a hotel or related industry
- Proficiency with computers and software programs including Microsoft Office and property management systems
Job Types: Fulltime Parttime
Required Experience:
IC
Employment Type
Full-Time
