Telecommunications Technical Solutions Engineer
Telecommunications Technical Solutions Engineer
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$ 102000 - 120000
1 Vacancy
Job Description
Its your time make it matter.
At Peterson we partner with our customers to build the future. For over 85 years our peoples work has shaped the communities where we live where we raise our families and where we thrive. Petersons legacy permeates every aspect of our communities. From roads and bridges backup power at hospitals firefighting concerts and moving goods; we are everywhere you look. At Peterson you dont just have a career you have a purpose.
Our familyoriented environment is built on safety winning growth and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson our family our brand and our values.
You have high expectations too.You are exceptionally motivated have outstanding skills and want your work to matter.Peterson offers competitive wages generous benefits and promotional opportunities at a familyowned and operated business.Its time to use your skills and passion to do work that matters!
Job Description
Peterson Cat has a need for a Telecommunications Technical Solutions Engineer who can be based at either our San Leandro CA or Hillsboro OR location.
SUMMARY
The Telecommunications Technical Solutions Engineer ensures seamless infrastructure implements costeffective solutions and champions technological advancements of Petersons telecommunications systems and networks to support business operations and customer interactions. This position oversees carrier relationships call routing and Voice over IP (VoIP) systems while managing departmental budgets and optimizing communication costs.
ESSENTIAL JOB FUNCTIONS
The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
Oversee the design implementation and maintenance of voice telecommunications networks.
Configure and optimize call center operations including call flows and routing strategies.
Manage the integration of contact center software with company systems including Salesforce to streamline operations.
Ensure uninterrupted access to all voice telecommunication features including voicemail and automatic call distribution (ACD).
Maintain and improve VoIP systems for communication.
Manage thirdparty telecommunication project teams by setting expectations monitoring progress ensuring quality deliverables and facilitating communication between stakeholders to achieve project goals within budget and timeline constraints.
Compile analytics and reports for phone systems and contact center performance.
Analyze and identify ways to enhance company telecommunication policies and streamline company telecommunications processes.
Monitor and actively manage departmental expenses; identify ways to reduce spend and optimize costs related to telecommunications and phone services while ensuring compliance with company policies and service agreements.
Oversee relationships with telecommunications carriers and service providers; Select and negotiate contracts to secure optimal services and pricing; Maintain detailed records of contracts renewals and vendor agreements.
Perform administrative tasks related to active telecommunication accounts including invoice processing and expense tracking. Ensure accurate billing dispute resolution and cost optimization by monitoring account usage and service charges.
Assess and plan for emerging technologies such as AIdriven chatbots and virtual agents.
Travel away from base location up to 20% of the time to troubleshoot telecommunications issues evaluate improvements support new store setups and as directed to perform essential job functions.
Maintain regular punctual and predictable attendance
QUALIFICATIONS
Bachelors Degree from a fully accredited college in Information Technology or other closely related field; and a minimum of five (5) years of directly related experience in telecommunications management preferably in a heavy industrial environment; or an equivalent combination of education and work experience.
2 years experience configuring call queues & call trees for an enterprise required
Experience with conferencing/audioconferencing software required
Experience with phone system integration preferred
Power BI experience preferred
Teams Phone & Five9 administration experience preferred
Proficiency in VoIP systems and telecommunication software
Experience with CRM integrations (preferably Salesforce)
Strong knowledge of call routing software and contact center platforms
Competency in data analytics tools for reporting and performance tracking
Familiarity with AIdriven communication tools and chatbot technologies
CERTIFICATES LICENSES REGISTRATIONS
Maintain a valid drivers license and satisfactory driving record
The pay range for this position is dependent on location and a candidates background and experience:
San Leandro CA: $
Hillsboro OR: $
We also offer a total compensation package in addition to base salary.
#INDjobs
Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities females veterans and individuals with disabilities are encouraged to apply. A drug screen and background check is required.Employment Type
Full-Time
