IT Technical Support Analyst
IT Technical Support Analyst
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Job Description
Provide first level help desk support for computer hardware mobiles. software printers network and other peripherals.
Use the ticketing tool (BMC) to document and manage incidents. problems and work requests and their respective resolutions.
Onboarding users with the configuration and software installation of laptops tablets and smartphones
Server administration and maintenance of physical & virtual servers including domain controller file server application server and VMware virtualization.
Manage LAN infrastructure configuring and maintaining all network hardware devices.
Registration and controlling of all IT assets at LANDesk and BMC system.
Work with IT leadership to fulfil budgeting and infrastructure project planning objectives.
Coordinate manage and supervise thirdparty IT infrastructure service providers.
Collaborate with crossfunctional teams to develop and implement infrastructure strategies including upgrades and migrations.
Qualifications :
- Bachelors degree in Information Technology Computer Science or a related field
- Experience with hardware and software installation and network administration
- Good understanding of computerrelated problems solving
- Strong analytical and problemsolving skills
- English language
- Spanish language is a plus
Informaes adicionais :
Hybrid model
Pronto para dirigir com a Continental D o primeiro passo e preencha o formulrio online.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
