Head – Workforce Management (WFM)

Role is part of the Enterprise Workforce Management team and as part of the strategic leadership team will be responsible for building a dynamic and responsive Workforce Management organization that aligns with evolving client needs and business growth objectives in a competitive business environment.

It is an exciting time to join the team as it is in the build phase of developing the set of capabilities processes and tools to deliver endtoend resource management processes across all business units and geographies

Key Responsibilities

Strategic Leadership

• Define the vision roadmap and operating model for the Talent Supply Chain aligned with business strategy.
• Build and institutionalize a scalable and agile resource management framework for global delivery operations.
• Develop and execute resource management strategies aligned with the companys business goals and delivery plans.
• Drive transformation and change management in the organization with respect to implementing integrated workforce management practices
• Help build the skill taxonomy and be part of career architecture road map

Team Leadership

• Build lead coach and develop a highperforming Talent supply chain team
• Foster a culture of responsiveness ownership and business partnership within the function.
• Build succession plans and leadership depth within the resource management organization.
• Work with the Centers of Excellence to promote Diversity & Inclusion cross our talent supply chain practices.
• Establish a continuous learning culture within the team to embed learnings and stay ahead of workforce planning trends and tools.

Stakeholder Management

• Be a trusted advisor and engage with senior leadership to understand evolving business needs and align workforce capabilities accordingly.
• Partner with executive leadership across Delivery Talent Acquisition HR and Finance to ensure integrated workforce planning.

• Partner with the Practices and act as central point of coordination between delivery recruitment learning & development (L&D) and finance teams.
• Ensure our workforce strategies map to the evolving needs of our customers expectations and market dynamics.

SupplyDemand Planning

• Own the demand forecasting process for resource needs across technology domain geography and experience levels.
• Drive proactive workforce planning based on sales pipeline project rampups attrition trends and business seasonality.
• Collaborate with sales delivery talent acquisition and HR teams to ensure proactive workforce planning.
• Forecast shortterm and longterm resource requirements based on business pipeline and delivery demands and help prioritize planning efforts.
• Include planning for contractors contingent staff as part of the overall workforce mix.

Utilization & Optimization

• Set enterpriselevel utilization goals and lead efforts to maximize billable resource deployment.
• Monitor resource productivity metrics and drive actions to improve underutilization reskilling or redeployment.
• Establish policies for pyramiding location strategy and skill mix optimization to improve delivery margin.
• Develop / leverage AI models to predict utilization trends and recommend optimal staffing strategies.

Talent Pool & Internal Fulfilment

• Create and manage a centralized demandsupply matching engine to reduce fulfilment cycle time.
• Integrate workforce skilling insights with learning and development teams for supply readiness.
• Lead bench management initiatives to minimize idle capacity and reduce hiring dependencies.
• Implement structured crossskilling upskilling and redeployment programs to build internal fulfilment capability.
• Work with the Centers of Excellence to align internal fulfillment with career development frameworks to boost retention.

Technology & Analytics

• Champion the adoption of workforce management tools and digital dashboards for realtime visibility into demand supply and utilization.
• Drive a dataled culture in the team through advanced analytics scenario modelling and decision support systems.
• Ensure accurate and timely reporting of workforce metrics to CXOs and business leaders.

Governance & Compliance

• Establish governance forums with key business and functional leaders to review fulfillment health open positions and risk mitigation.
• Ensure adherence to internal deployment policies compliance requirements and SLAs for resource allocation.
• Manage crossborder deployment guidelines visa planning and onshoreoffshore balance for global projects.
• Ensure workforce planning processes are auditready and transparent.

Skills & Competencies

• Strategic and analytical mindset with a handson approach
• Deep understanding of workforce lifecycle and deployment practices
• Expertise in resource management platforms
• Excellent stakeholder management and executive communication skills
• Ability to lead through ambiguity and move the dial through resilience and personal commitment
• Leadership presence with the ability to influence across a matrix organization
• Change management and operational transformation experience

Qualifications :

• 18 years of experience in resource management workforce planning or delivery operations in IT services or consulting
• Proven leadership of largescale global workforce operations (5000 employees preferred)
• Experience working within the European market or with European clients is beneficial.
• Strong understanding of technology skills project delivery models (Agile Waterfall) and global delivery frameworks

Skills & Competencies

• Strategic and analytical mindset with a handson approach
• Deep understanding of Talent Supply Chain process
• Expertise in resource management platforms
• Excellent stakeholder management and executive communication skills
• Leadership presence with the ability to influence across a matrix organization
• Change management and operational transformation experience

Additional Information :

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability. 

One of our standout advantages is the ability to work with a hybrid schedule along with business travel allowing our employees to strike a balance between work and life. We also offer a range of techrelated benefits including an innovative Tech Scheme to help keep our team members uptodate with the latest technology. 

We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat. 

Our employeedesigned Profit Share scheme divides a portion of our companys profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth. 

Remote Work :

No

Employment Type :

Fulltime