Customer Success Director | Fully Remote US
Customer Success Director | Fully Remote US
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At HireVue were looking for a Customer Success Director (CSD) whos ready to roll up their sleeves think big and drive real impact. If youre passionate about helping customers win love the energy of an entrepreneurial environment and want to shape the future of customer success this is your stage.
As a CSD youll be the strategic partner our customers cant live without leading conversations that drive ROI spark product adoption and open the door to growth and expansion. You wont just react to customer needs youll be three steps ahead inspiring confidence and unlocking new opportunities.
This role is dynamic fastpaced and packed with variety: one moment youre deep in strategy sessions the next youre collaborating with product teams or helping customers plan their next big move. Youll wear a lot of hats manager strategist marketer planner and youll love it.
If you thrive on ownership decisionmaking creative problem solving and working with a team thats as passionate about success as you are then youll fit right in.
Essential Duties and Responsibilities
Account Management & Strategic Direction
Partner with a portfolio of key accounts to develop a strategy for successful adoption long term value and business impact
Facilitate ongoing executive meetings to define and proactively drive progress towards desired business metrics and outcomes
Lead initiatives with customers to drive positive Net Promoter and candidate experience scores
Build broad relationships with key account contacts as well as internal partners on the sales product and engineering teams
Partner with the HireVue Strategic Sales team to identify growth and expansion opportunities within your account portfolio.
Subject Matter Expert/Advocate
Partner with customers on HireVue product offerings best practices & processes and lead customers to effectively integrate digital interviewing into those processes
Advocate for customers internally by building and maintaining strong partnerships with the sales product management and marketing teams
Qualifications :
Education and Experience
3 years related experience
Experience with enterprise or strategic level customers preferred
Experience managing client relationships in software as a service or technology environments
Experience consulting with Fortune 500 companies
Experience with sales consulting training or leading new initiatives in a corporate environment
Experience in project/change management and organizational development
Passion for outstanding customer service and account management with an execution focus
Robust organizational and prioritization skills
Strong working knowledge of the human resources / talent acquisition function is beneficial
Strong written and verbal communication skills
Ability to quickly negotiate and reach consensus across diverse groups/teams is a must
Collaborative forward thinking individual who thrives in a team environment
Possess strong pragmatic approach for achieving rapid results in a fastpaced highrisk market space
Energetic selfstarter with ability to work independently in a competitive and fastpaced environment
Strong work ethic is critical with a desire to innovate and grow
Working knowledge of Google Workspace Microsoft Office and Salesforce
Additional Information :
All team members at HireVue are expected to embody our core values which are the H.E.A.R.T. of HireVue. They are: Hero for our Customers Enjoy the Journey Always do the Right Thing Reach Forwards and Take Action and Go.
This position is a workfromhome role. The individual in this role must be able to work from home in an environment free from distractions where they can attend virtual video meetings. CSDs are expected to travel occasionally (up to 30%) to support customer meetings attend trade shows etc. This may involve occasional overnight travel.
HireVue takes security seriously and has measures in place to protect workrelated data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy HireVue uses Google User Enrollment which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the workrelated aspects of the device ensuring privacy for personal data.
Medical dental and vision insurance 401(k) with employer match up to 4% Unlimited Paid Time Off
Click Here for more information on US Benefits
HireVue is committed to equal treatment and opportunity in all aspects of recruitment selection and employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion and an environment free from discrimination harassment and retaliation. All your information will be kept confidential according to EEO guidelines.
HireVue is NOT currently hiring in:
AK IA ME MS NM or WV.
#remoteus
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
