Healthcare Navigator; Colorado Springs

WHAT MAKES VOA SPECIAL

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serveour programs across Colorado look different because each community is distinct. We support Denvers homeless veterans who have been underserved and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith relationshipbuilding and volunteers to lift up and support Colorados most vulnerable citizens.

Job Summary

The Health Care Navigators are responsible for connecting Veterans to VA healthcare benefits and/or community healthcare benefits providing case management and care coordination health education interdisciplinary collaboration coordination and consultation and other administrative duties as assigned. The healthcare navigator will act as a liaison between the SSVF grantee and the VA or community medical clinic and works with a population of Veterans with complex needs who require assistance accessing healthcare services or adhering to healthcare plans.

This position works in conjunction with the SSVF case management team the Veterans assigned interdisciplinary team which includes medical nursing administrative specialists and case management personnel. The SSVF health care navigator works within this team to provide timely appropriate and equitable Veteran centered care. The SSVF healthcare navigator works collaboratively with the team and the Veteran to identify and address systems challenges for enhanced care coordination as needed.
This position also includes outreach to Veteran households throughout the programs service area as needed.
The duties and responsibilities of the Health Care Navigator are subject to change depending on the needs of the SSVF grantee and the Veteran population experiencing homelessness in a geographic catchment area.

Essential Duties and Responsibilities

• NonClinical Assessments: conducts assessments of the Veteran in collaboration with interdisciplinary health teams the Veterans family members and significant others to assess the Veterans situation potential barriers to care and the impact of such barriers on the Veterans ability to access and maintain health care services.
• Assists team in conducting outreach to inform eligible clients of services provided and to develop connections with outside agencies.
• Receives and assesses calls for service and conducts intake process as needed.
• Documents all calls received and disposition each in the format provided.
• Refers ineligible applicants to other organizations/programs which would best serve the applicants needs.
• Works closely with Veterans to assist them in communicating their preferences in care and personal healthrelated goals to facilitate shared decisionmaking of the Veterans care.
• Serves as a resource for education and support for Veterans and families and helps identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.
• Coordinates referrals to the VA community health clinics and other programs needed to ensure access to health care.
• Regularly reviews Veterans care plan goals conducts regular nonclinical barrier assessments and provides resources and referrals needed to support adherence.
• Monitors Veterans progress in care plans maintains comprehensive documentation provides information to treatment teams when appropriate and assists Veterans in identifying concerns or questions about their treatment or medications to develop open communication with the provider or treatment team.
• Acts as an advocate for the Veteran integrating the Veterans cultural values into their care plan.
• Acts as a health coach for the Veteran seeking services by providing comprehensive case management and care coordination across episodes of care.
• Acts as a community liaison for Volunteers of America maintaining cooperative working relations throughout the community and providing accurate program information through presentation and literature.
• Serves as a liaison to VA and community health care programs and represents the SSVF program in contacts with other agencies and the public.
• Helps coordinate supportive and additional services with the Veteran including but not limited to housing financial benefits and transportation and provides referrals upon the Veterans preference
• Assists in identifying the Veteran and Veteran familys health education needs and provides education services and materials that match the health literacy level of the Veteran
• Adheres to ethical principles about confidentiality informed consent compliance with relevant laws and agency policies (e.g. critical incident reporting HIPPA mandated reporting)
• Identifies systemic barriers within the program communicates with program leadership about these barriers and works collaboratively to find viable solutions.
• Assists in developing policy procedures and practice guidelines related to the specialty program using knowledge gained from research or best practices.
• Perform all other duties as assigned

Competencies

• Models core culture attributes of VOACO that include AIRS (Accountability Integrity Respect and Service).
• Models VOACOs three strategic critical virtues of HHS (Hungry Humble People Smart).

Supervisory Responsibilities:

N/A

Minimum Qualifications of Position

• Bachelors degree in human services social work or a closely related field or related experience AND 1 year of direct fulltime case management experience demonstrating the ability to consistently apply fieldrelevant best practices and standards.
• OR Masters degree in social work counseling psychology or a closely related field.
• Must possess a Colorado drivers license and statemandated automobile insurance.
• Must possess a personal vehicle that may be used for workrelated travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

Preferred Qualifications of Position

• Experience working with vulnerable populations including individuals experiencing homelessness and the Veteran population.

Knowledge and Skills

• Knowledge and skill in the application of Harm Reduction Critical Time Intervention Motivational Interviewing Trauma Informed Care and Housing First Principles.
• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds cultures ideologies and religions.
• Ability to work and thrive within a diverse multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate selfcare in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

Working Conditions and Physical Requirements

• Travel throughout the programs service area is required on a regular basis.
• Must be able to work in diverse environments such as homeless shelters service facilities streets offices hospitals and health care facilities and all other locations as necessary to fulfill program objectives.
• Bending Climbing Stooping Kneeling Reaching Crouching Squatting Lifting (30 to 50 pounds) Balancing Standing Sitting Hand/Foot motions Walking Seeing (Close and distant vision Detect Determine Perceive Identify Recognize Judge Observe Inspect Assess Estimate) Depth Perception Hearing/Listening Speaking/Shouting (Communicate Discern Convey Express Exchange) Use of Hands/Fingers (Grasping Holding Touching) Thinking Calculating Memory/Recall Exposure to Indoor and Outdoor environments

Position Type and Expected Hours of Work

• FullTime
• Work hours may vary but are typically regularly scheduled around a 40hour workweek designed to fulfill program objectives with occasional overtime requirements.

PAY RANGE

• $ 25.50$27.50/hourly nonexempt

Location

• Throughout the program service area. VSS Field Offices are located in: Denver Greeley Fort Collins Grand Junction Durango Alamosa Pueblo and Colorado Springs. This position will cover both the Colorado Springs and Pueblo Areas

Benefit eligibility is based on job type/status

Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health Dental Vision Pet Insurance

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Employee Assistance/WorkLife Balance Program

Employee Discount Program

LifeLock with Norton

Public Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA Sponsorship is not offered for this role

Veterans are strongly encouraged to apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role please contact to begin the Interactive Process.