Sr. Technical Operations Engineer (Starlink)
Sr. Technical Operations Engineer (Starlink)
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Salary Not Disclosed
1 Vacancy
Job Description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.
SENIOR TECHNICAL OPERATIONS ENGINEER
One of the most ambitious missions that SpaceX has undertaken to date the Starlink satellite constellation is committed to providing reliable highspeed internet access to the entire world. SpaceX is looking for an ambitious driven operator who can help define our customer experience and product strategy and drive that vision to reality. This person will have an opportunity to leverage strong business acumen technical competence and excellent execution and delivery skills to define the next generation of broadband access across the globe.
RESPONSIBILITIES:
- Understand and drive core user metrics: Net Promoter Score Customer Contact Ratio Cancellation Ratio Customer Satisfaction Score and others
- Work crossfunctionally to triage prioritize and eliminate root causes of poor user experience across organizations (Network physical product UI/UX support/customer success billing shipping marketing legal communications and more) and feedback loops to prevent the problems
- Fix delete automate or create new processes for fixing structural and emerging issues
- Serve as product manager / project owner for feature launches and software automation projects
BASIC QUALIFICATIONS:
- Bachelors degree in an engineering discipline
- 5 years of professional experience in venture capital management consulting or operations / product management at a technology company
PREFERRED SKILLS & EXPERIENCE:
- Willingness to dive deep into technical topics and data analytics
- Demonstrated ability to jump into illdefined problem spaces and drive positive outcomes
- Demonstrated capability to parse technical subjects on a deep level
- Experience in data analysis using Python and SQL R or similar languages
- Selfstarter attitude energy and the ability to communicate effectively across business and technical disciplines
- Excellent verbal and written communication skills
- Ability to apply first principles to business problems
- Knowledge of software development lifecycle and release process
ADDITIONAL REQUIREMENTS:
- Must be available to work extended hours and weekends as needed
- Willingness to travel to customer sites other SpaceX locations and events as needed
ADDITIONAL REQUIREMENTS:
- Must be willing to work extended hours and weekends as needed
COMPENSATION AND BENEFITS:
Senior Technical Operations Engineer: $135000 $185000/per year
Your actual level and base salary will be determined on a casebycase basis and may vary based on the following considerations: jobrelated knowledge and skills education and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for longterm incentives in the form of company stock stock options or longterm cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and longterm disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual carryover and use requirements of the law.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.
Required Experience:
Senior IC
Employment Type
Full Time
