Program Coordinator - CRM Specialist (CS25-251)
Program Coordinator - CRM Specialist (CS25-251)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 54000 - 59000
1 Vacancy
Job Description
Description
Position Overview:
Under the direct supervision of the Assistant Director of Admissions and as a key member of the CRM Team the Program Coordinator CRM Specialist (CS25251) is responsible for the ongoing support monitoring testing and maintenance of the Office of Admissions Customer Relationship Management (CRM) system. This position plays a vital role in ensuring the CRM effectively supports undergraduate student recruitment and admissions operations.
The CRM Specialist collaborates with recruitment staff the communications team and campus partners to enhance and optimize CRM functionality to support enrollment goals. This individual provides data reports and insights to various stakeholders and serves as a technical resource within the Office of Undergraduate Admissions.
What Youll Be Doing:
Maintain and monitor the CRM system to ensure accurate data flow and system functionality.
Support the creation testing and deployment of communication campaigns including email and text messaging in coordination with the communications team.
Collaborate with recruitment staff and other university stakeholders to develop and implement CRM strategies that align with enrollment objectives.
Generate and distribute reports dashboards and data extracts to inform recruitment strategies and performance metrics.
Participate in the testing of CRM updates and enhancements; identify and troubleshoot system issues.
Train and support Admissions staff and other CRM users in best practices procedures and troubleshooting.
Document processes workflows and system configurations for continuity and training purposes.
Assist with data integrity initiatives and system audits to ensure highquality data for decisionmaking.
Stay informed on CRM trends system updates and best practices in higher education enrollment technology.
Minimum Acceptable Qualifications
Minimum Qualifications: Bachelors degree and two years of experience with customer relations management systems; strong organization and problem solving skills; familiarity with modern higher education systems (Ellucian Banner PeopleSoft or comparable workplace systems)
Preferred Qualifications:
Masters Degree experience with higher education enterprise systems understanding of basic programming or computer data integration/management; ability to understand and create data modeling and/or visualizations; strong ability to effectively prioritize competing requests.Supplemental Information
Civil Service Information:Civil Service Application FAQs
Application Instructions:How to Apply Step by StepIllinois Residency Requirement:Pursuant to the State Universities Civil Service System outofstate candidates must establish Illinois residency within 180 calendar days of the start date for this position.
Illinois residency requires proof of a valid Illinois Drivers License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.
Classification: State Universities Civil Service System Classification Number:5002 SUCSS Classification Title. For more information on Civil Service classifications please visit the State Universities Civil Service System website at: who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes at a minimum a copy of the veterans DD214/DD215 form (Department of Defense) NGB22 form (National Guard) or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit please refer to theGuide for Veteran Document Verification.
PreEmployment Screening:External candidates receiving a job offer must undergo preemployment screening including a criminal background check. For safety sensitive positions a drug screen will also be required.
Work Authorization Information:This position does not offer work authorization sponsorship. International students at SIUE on F1 or J1 visas are not eligible for fulltime or parttime civil service positions with permanent status. F1 and J1 visa holders must be enrolled fulltime and can only apply for temporary parttime roles working 20 hours or less per week during spring and fall semesters such as student worker positions assistantships and civil service extra help roles. SIUE is a state university and its important to highlight that benefits from statesponsored plans may not be accessible to individuals on F1 or J1 visas.
Accommodation:If you are unable to utilize our online application system and need to request an accommodation please reach out to us ator via email at:
EEO Statement
Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees applicants for employment and students on the basis of age color disability marital status national origin race religion sex sexual orientation or veterans status.
We value your interest and look forward to reviewing your application. For questions or more information please email.
Required Experience:
IC
Employment Type
Full-Time
