Major Incident Management Consultant
Major Incident Management Consultant
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-05-2025
Job Description
Infosys is seeking a Major Incident Management Consultant having experience in ITIL Process management which includes Incident management Outage management.
Required Qualification:
Required Qualification:
- Candidate must be located within commuting distance ofBethpage (NY) orbe willing to relocate to the area. This position may require travel within the US.
- Candidate should be willing to work in EST time zone.
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of experience in Information Technology.
- At least 2 of year experiencein Develop and implement processes and procedures for incident management
- Maintain business level knowledge of what are the key applications and systems for each product and service line
- Ability to analyze a high volume of technical data to identify incident trends and solutions while working in a highpressure and fastpaced environment
- Can translate technical details of failure modes service impacting events into business and customer impacts.
- Work on Root Cause Analysis & accordingly communicate to the relevant Stakeholders
- Proficiency in incident response infrastructure ITIL metrics production environment incident reports technical issues NOC (Network Operations Center) clientfacing network operations Java mainframe and SharePoint.
- Candidates authorized to work for any employer in the United States without employerbased visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
- Planning and Coordination skills
- Aptitude to multitask in dynamic environment.
- Basic knowledge in Docker and Kubernetes is of advantage
- Good Communication and Analytical skills
Benefits:
Along with competitive pay as a fulltime Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Longterm/Shortterm Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident Critical Illness Hospital Indemnity Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Contract
Employment Type
Full Time
Key Skills
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