ITS_Senior Associate
ITS_Senior Associate
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Job Description
The German Linguistics Specialist with IT Technical Support will play a crucial role in bridging the gap between language expertise and technical support. This position requires a deep understanding of the German language linguistics and the ability to provide highquality technical support to our clients and internal teams.
Key Responsibilities
Linguistic Support:
Provide expert linguistic support for German language projects including translation localization and content creation.
Review and edit German language content to ensure accuracy consistency and cultural relevance.
Collaborate with crossfunctional teams to develop and maintain language resources glossaries and style guides.
Tasks
Manage and resolve incidents including complex hardware software and network issues.
Offer firstline technical support to Germanspeaking clients and internal users resolving ITrelated issues promptly and efficiently.
Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.
Resolve advanced Windows operating system issues including system crashes blue screens and software conflicts.
User access administration
Providing access to users as per the process defined
Maintenance of Active Directory security groups for managing access permission on file shares
Managing MSExchange email distribution lists
Providing/Removing access to engineering tools
Ticket handling through SMT (Remedy) or any ticketing tool & documentation
System Administration:
Manage and troubleshoot issues related to Windows Server including Active Directory DNS DHCP and Group Policy.
Perform advanced tasks such as system imaging software deployment and virtual machine management.
Oversee backup and recovery procedures to ensure data integrity and availability.
Implement and manage security measures including antivirus patch management and encryption.
Documentation and Reporting:
Maintain thorough documentation of technical issues resolutions and procedures for future reference.
Generate reports on incident trends system performance and user satisfaction to identify areas for improvement.
Collaborate with Level 1 support and other IT teams to improve overall service delivery.
Preferred Relevant certifications such as MCP ITIL concepts
Experience with translation and localization tools.
Qualifications :
Bachelors degree in Computer Science Information Technology or a related field preferred.
Proficiency in German and English both written and spoken.
Strong understanding of German linguistics grammar and cultural nuances.
Additional Information :
Internal Note to Bosch Team New opportunity German Linguistics
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
