Technical Consultant
Technical Consultant
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Job Description
This role is responsible for developing and delivering standardized and defined technical support in the area of Merchandising. As a Technical Support Consultant you are the implementation partner of our customers and you are helping them to perform optimizations of customer specific processes according to their requirements. During this phase of the customer relationship you also provide the necessary technical support to ensure the stability of our solutions.
Responsibilities
- Support our existing clients in any technical matters related to our software portfolio.
- Implementing and supporting our data model into SQL Server and Oracle environments.
- Ability to troubleshoot any kind of issues independently.
- Involvement in technical projects for existing software solutions and their integration in the customer environment
- You support all project participants and project management with your expertise and the provision of solutions and customizations in time in quality.
- Transfer projects into regular operations at the customer and support your colleagues and customers in support cases / escalations.
- Contribute your expertise to technical groups where you are involved and Analyze client requirements to come up with technical solutions to match.
- Support the NielsenIQ sales team and analytics team with your technical competence experience Build up a strong partnership with the defined customers and inspire the customers in accordance with the contractual agreements.
Requirements
- Software support and administration skills
- Database experience in SQL Server and Oracle
- Strong Communication skills (Spanish & English)
- Reliability and commitment to the project and support
- Patience and the will to find the solution to the problem that is necessary for the solution
- Ability to work in a team and collaboratively with internal and external experts
- Very good understanding of customer issues with the aim of meeting customer needs
- Ability to build good relationships with external and internal stakeholders
- Very good organizational and prioritization skills
What we offer
- Autonomy to deliver
- Hybrid model 2/3 (2 days in office and 3 days from home)
- Team atmosphere supportive team
- Very flexible day to day task interesting projects
- Join the worlds leading consumer intelligence company
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
