Senior Manager, Learning Experience , AWS Data Center Learning

Are you an experienced and accomplished leader excited by the challenge of defining the vision and leading teams in support of learning across Amazons Global Data Center Operations

AWS Data Center Learnings mission is to develop the best data center workforce on Earth. The organization is responsible for providing training certification and career developmentbased learning pathways to all new and existing data center technicians worldwide. Our team is constantly looking to optimize the training experience and provide our operations teams with a workready workforce.

Our Learning Experience team is seeking a Senior Manager Learning Experience who is customer obsessed and believes there is always an opportunity to improve the way customers discover and engage with learning. As the leader youll manage and develop teams of technical learning professionals building highimpact learning experiences for our AWS Data Center Communities (DCC) organization. This position requires constant collaboration with Senior Leaders in Data Center Operations Safety Security Logistics Planning Delivery and other teams to determine the right training strategy and execution. Your team will ensure that we are building the most important most impactful training solutions. Your team will design training experiences in alignment with your longterm strategy which impacts operational goals and develops operational staff and leadership over the course of their careers.

We are looking for a professional who has demonstrated deep people management expertise and the ability to build highperforming teams across multiple time zones and cultures. The ideal candidate will have proven success leading teams through organizational change while establishing and improving operational metrics that drive excellence. You must be able to prioritize workstreams in alignment with organizational goals and push the boundaries of the learning experience sourcing and integrating the newest technology that drives productivity and value for our customers.

As the Senior Manager you will represent our organization across AWS. This entails understanding the short medium and longterm training and organizational goals and translating these into an actionable vision roadmap and people growth plans. Your role will be tasked with management of a team of experienced learning professionals their growth and development as individuals and leaders.

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

In this role you will:

Work strategically with country and regional leaders to identify flexible learning solutions to operational challenges and work toward reducing /rightsizing the need for training.
Develop and execute strategies and mechanisms to ensure effective development and delivery of creative and innovative training solutions that scale across multiple geographies and languages.
Solve business problems with focus on understanding root causes and driving forwardlooking opportunities.
Leverage AI and emerging technologies to optimize learning workflows and enhance team productivity.
Drive utilization of evaluation and performance data to support datadriven learning outcomes.
Design new metrics and enhance existing metrics to support the future state of learning.
Provide oversight and direction to the team that aligns with business goals and objectives.
Experiment with and successfully implement new methods and modes of learning that build upon academic and industrial best practices.
Develop Mixed Reality Learning experiences.
Coach mentor and develop the team including establishing and overseeing new employee onboarding programs and providing career development planning and opportunities.



Key job responsibilities
Provide Leadership and Coaching to Professional Learning Designers.
Ability to Communicate at all levels including with Executive Management.
Own Strategy of the Learning Experience from Day 1.
Ability to Prioritize Work in alignment with Strategic Initiatives.
Demonstrate the Ability to Think Big and Own the Learn and Be Curious Leadership Principle as it applies to Data Center Staff.
Gather and Use Metrics to Drive Decisions on Learning Experiences and Investments in Employees.
Manage Team Operations to Schedule and Budget.
Create Immersive Learning Experiences across a variety of Learning Modalities.




A day in the life
You will analyze the current learning experience of your customers across the AWS Data Center organization and actively seek opportunity to improve and innovate. Youll manage teams of designers focused on building and delivering learning experiences across all job families in alignment with the Data Center Learning organizational goals and strategy. As your team completes development of learning experiences youll launch learning product offerings and measure their impact over time. Using data from understanding learner behavior and performance youll direct the team on how to improve where to innovate and what operational measurements you can improve with training.

About the team
Our mission is to develop the best Data Center workforce on Earth. We do that by learning the job roles and functions required for individuals and managers to operate and innovate in the data center environment. We create learning experiences for new hires career development learning paths to grow our internal talent and experiment with next generation technology and mechanisms to improve adult learning in the corporate environment.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.


BA or BS degree in a relevant field such as instructional technology educational technology organizational development.
10 Years Developing and executing strategies development and delivery of creative and innovative training solutions.
5 years experience managing a team.
Experience working with crossfunctional teams in a global environment.
Superior communication skills including the ability to effectively manage influence negotiate and communicate with external business partners and internal teams to meet operational performance goals.


MS/MA or PhD/EdD degree in education or behavioral science.
Experience gathering building interpreting and communicating performance metrics to multiple organizational levels.
Familiarity with evidencebased instructional and design research.
A strong focus on internal customers needs and satisfaction with an emphasis in demonstrating return on investment in training. A qualified candidate will be focused on how training contributes to the companys bottom line and will have the analytical skills to justify programmatic decisions with data.
Technical aptitude to be able to quickly learn new technologies and develop various learning solutions.
Familiarity and/or experience with program management tools content management systems learning management systems translation processes content authoring and instructional design tools.


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162900/year in our lowest geographic market up to $281600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.