Customer Service Rep, Part-time
Customer Service Rep, Part-time
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Central Maine Healthcare is seeking a Customer Service Rep to join our Food Services team!
This is a full time benefits eligible position.
Starting pay is $18.25 per hour.
The Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either facetoface email or telephone communications. The Customer Support Specialist may also be required to record and document various interactions for management followup. The general responsibilities of the position include those listed below but Central Maine Healthcare may identify other responsibilities of the position.
Education and Experience:
- High School diploma GED or equivalent experience preferred
What Its Like Working At CMH:
We are all about our team members growth and health. That why we prioritize work/life balance communitybased wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members.
CMH offers a robust benefits package that includes:
- Robust Paid Time Off (PTO) program
- Medical plan with enhanced Tier 1 benefits provided within the CMH system.
- Dental plan
- Vision plan
- Health Savings Account (HSA)
- Basic Life insurance at no cost
- Supplemental Life insurance
- Longterm disability insurance
- 401(k) or 403(b) retirement savings plans
- Tuition IO partnership for student loan repayment assistance and tuition assistance
- Family leave program for Parental Leaves
- Comprehensive Wellness Program
Essential Duties:
- Handles customer service inquiries and problems via the telephone recording recurring problem
- Provides immediate assistance to customers as requested.
- Maintains a method to document track and research customer input.
- Shares recurrent problems identified by customer input.
- Reviews statistics and trends with appropriate personnel.
- Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.
- May respond to email inquiries.
- May send written communications in response to customer comment forms
- Complies with all Central Maine Healthcare HACCP/OSHA and/ or local policies and procedures related to all assigned work.
- Follow and uphold HIPAAapplicable rules and processes to protect and secure Protected Health Information (PHI)
- Reports all accidents and injuries in a timely manner.
- Complies with all company safety and risk management policies and procedures
- Participates in regular safety meetings safety training and hazard assessments.
- Attends training programs (classroom and virtual) as designated.
- May perform other duties and responsibilities as assigned.
If you are passionate about making a difference and are looking for your next great career opportunity we look forward to reviewing your application!
Employment Type
Part-Time
