Senior User Experience Researcher
Senior User Experience Researcher
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$ 139000 - 260000
1 Vacancy
Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps that transform how companies interact with customers across every screen. Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
The opportunity
As a Senior User Experience Researcher you will join the Adobe Technology Services organization focusing on employee facing products and tools within the Office of the CIOs User Experience team. The organization is tasked with enabling Adobes global workforce to collaborate innovate and be productive from anywhere.
The Sr. UX Researcher consults with stakeholders to understand business problems and scopes evaluate information from multiple sources and create informed recommendations for research methodology to impact solutions. The Sr. UXR creates the right study design for the business need partners with multidisciplinary Adobe teams and leverages Infuse our design thinking framework to ensure digital workplace solutions keep user needs at the forefront. The ideal candidate would be able to clearly understand and influence the business goals workplace tools and collaborate with both design and technical partners to ensure employee needs stay at the forefront of solutions empowering a global force of Adobe employees to do their best work.
What youll do:
- Uncover user experience goals needs and priorities and deliver actionable research that impacts solutions coordinate multiple projects to completion and drive adoption of user experience practices in the organization.
- Run research studies from start to finish including; developing a realistic research plan and materials coordinating study launches and analyzing & synthesizing data into actionable insights. (Studies might range from qualitative moderated indepth inquiries or semistructured interviews to usability testing and analysis to quantitative baseline and benchmarking studies or large scale survey design depending on business goals)
- Assess a projects scope determine appropriate research and study questions and identify appropriate methods clearly communicating reasoning to the approach.
- Advocate for employees by articulating research findings and product ideas through clear and insightful presentations and work directly with design and technical teams to realize the recommendations.
- Proactively engage with multiple project stakeholders including product managers engineers and designers to define research methodology.
- Work with crossfunctional partners to drive consensus across teams and advocate solutions that balance the needs of our users with our business goals advocating for employees across Adobe.
What you need to succeed:
Youre an experienced researcher who has a passion for employee experiences ensuring we support connection reduce friction and understand & advocate for employees needs and ways of working.
- Significant handson research experience with at least 7 years of experience applying research in an industry setting.
- Mastery in a broad range of mixed methods (qualitative and quantitative) research their tradeoffs and best application of methods within time constraints and ability to explain rationale for each method.
- Ability to analyze insights and articulate recommendations that impact digital solutions.
- An understanding of the technology development cycles and can time research to have maximum impact.
- Skews towards a structured way of conducting research with an interest in contributing to scaling research operations across the org.
- Strong organizational planning and time management skills.
- Excellent collaboration & communication skills with the ability to clearly articulate a problem space sometimes in various ways to meet the needs of different recipients.
- Experience using remote research tools (like UserZoom UserTesting Miro etc.)
- Flexible schedule to facilitate meetings across international time zones (crucially: spanning California to Europe time zones).
Additional skills which are of interest:
- An advanced degree in psychology humancomputer interaction (HCI) anthropology data science cognitive science or a related field.
- Familiarity with or interest in Information Technology (IT) services enterprise technologies SaaS or digital workplace platforms.
- Experience working in or with technology services or IT organizations.
- Familiarity working with any of the following tools would be helpful: Adobe AEM Adobe Sign Adobe Workfront Microsoft Dynamics and Power Apps ServiceNow Jira
How to Apply
Please include your resume and if available a link to an online design research portfolio or document with 12 case studies demonstrating your practical command of research methodology and ability to create and articulate actionable insights.
About Adobe Technology Services
Adobe Technology Services (ATS) supports the global workforce of Adobe employees. The team enables collaboration innovation and the ability to connect across disciplines and continents in our increasingly hybrid digital world. The Digital Workplace Experience team is dedicated to ensuring our employees feel enabled and supported in our digitally driven world.
About Adobe
At Adobe you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race gender religion age sexual orientation gender identity disability or veteran status.
Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this positionis $139000 $260000 annually. Paywithin this range varies by work locationand may also depend on jobrelated knowledge skillsand experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and shortterm incentives are in the form of sales commission plans. Nonsales roles starting salaries are expressed as base salary and shortterm incentives are in the form of the Annual Incentive Plan (AIP).
In addition certain roles may be eligible for longterm incentives in the form of a new hire equity award.
StateSpecific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call (408).
Required Experience:
Senior IC
Employment Type
Full-Time
