Associate ProAssure Systems Specialist
Associate ProAssure Systems Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
As an Associate ProAssure Systems Specialist you will support the implementation and administration of Strykers Vocera Smartbadge solution. You will be the goto resource for nurses and clinicians at the customer site to train them on our handsfree communication product. Your workflow knowledge people skills and troubleshooting ability help us deliver on Strykers mission to make healthcare better.
This role will be based at the primary location:
One Veterans Dr Minneapolis MN 55417
What you will do:
- You will manage multiple Vocera databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
- Manage Vocera servers including software updates OS maintenance backups and collaborate with the customer on antivirus server monitoring and disaster recovery practices
- You will manage Vocera devices: Maintain accurate inventory records manage the RMA process and spares pool and document all processes
- Train users to use Vocera effectively; collaborate with the customer to establish document and deploy sustainable training processes for new hires current employees and refresher training
- You will provide onsite support for reporting and resolving end user issues including issues with Vocera equipment database and training and answer end user questions
- Provide onsite support for troubleshooting resolving and reporting technical issues to the appropriate support organization; Collaborate with Vocera Technical Support and the customers support organization to resolve technical issues; Maintain clear documentation on status and resolution of issues using Voceras chosen case management software
- Collaborate with the customer to develop and administer end user satisfaction programs including regular end user satisfaction surveys per the customers guidelines
What you need:
Required:
- Bachelors degree required preference for relevant degree in Nursing Business or IT. or an additional 6 years relevant work experience.
- 2 years clinical or healthcare IT (HIT) experiencerequired
- Must be a US Citizen
Preferred:
- Demonstrated success in delivering excellent customer support
- Prior experience supporting clinical end users through rounding and training
- Demonstrated success working with physician and nursing staff
- Experience with clinical workflow analysis and design
- Experience with Cisco wireless networks and equipment
Required Experience:
IC
Employment Type
Full-Time
