Account Manager, Hub Delivery Partner Program
Account Manager, Hub Delivery Partner Program
Posted on :
23-05-2025
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1 Vacancy
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Job Description
As an Account Manager for Urban Hub Delivery you will have the exciting opportunity to help shape and deliver on a strategy for managing and supporting our small business partners. We are looking for a bright customer centric data driven and creative candidate to join our team. The successful Account Manager is an effective listener communicator and problemsolver with expertise in process optimizations and systems thinking.
You will engage directly with Hub Delivery partners (small business owners) and multiple internal teams to drive the performance of vendor partners at Amazon.
You will look into operational aspects of their business with Amazon root cause analysis of issues and opportunities affecting the partners performance.
You will provide data driven strategic insights and ensure high operational standards in a fastpaced environment. Your personal engagement relationship building and analytical skills are key to developing a trusted relationship with our partners and stakeholders.
You will be expected monitor and maintain partner performance taking a handson approach to supporting partners when needed. This may require inperson visits in the field.
Key job responsibilities
Act as the primary point of contact for Partner questions escalations and concerns.
Conduct deep dive analysis on issues affecting Partner performance.
Manage goals issues and projects to help deliver results and increase productivity.
Communicating with external Partners and internal Customers (Delivery Station Operations Quality and Field Sales teams).
Troubleshooting with Partners in the field.
About the team
2 years of sales or account management experience
Experience with Excel
Experience analyzing data and best practices to assess performance drivers
Experience with written and verbal communication skills in English and Mandarin
Experience analyzing key open issues and resolution metrics for each of the managed accounts
Experience in relationship management within technology startups or SaaS Platforms
Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47500/year in our lowest geographic market up to $100700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
You will engage directly with Hub Delivery partners (small business owners) and multiple internal teams to drive the performance of vendor partners at Amazon.
You will look into operational aspects of their business with Amazon root cause analysis of issues and opportunities affecting the partners performance.
You will provide data driven strategic insights and ensure high operational standards in a fastpaced environment. Your personal engagement relationship building and analytical skills are key to developing a trusted relationship with our partners and stakeholders.
You will be expected monitor and maintain partner performance taking a handson approach to supporting partners when needed. This may require inperson visits in the field.
Key job responsibilities
Act as the primary point of contact for Partner questions escalations and concerns.
Conduct deep dive analysis on issues affecting Partner performance.
Manage goals issues and projects to help deliver results and increase productivity.
Communicating with external Partners and internal Customers (Delivery Station Operations Quality and Field Sales teams).
Troubleshooting with Partners in the field.
About the team
2 years of sales or account management experience
Experience with Excel
Experience analyzing data and best practices to assess performance drivers
Experience with written and verbal communication skills in English and Mandarin
Experience analyzing key open issues and resolution metrics for each of the managed accounts
Experience in relationship management within technology startups or SaaS Platforms
Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47500/year in our lowest geographic market up to $100700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
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