Healthcare Extended Business Office Customer Service Manager
Healthcare Extended Business Office Customer Service Manager
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Job Description
Job description
EBO Healthcare Customer Service Manager Colorado Based
Were seeking a fulltime detaildriven Healthcare Customer Service Manager to lead a highperforming call center team supporting patients and healthcare clients. This role is ideal for someone who values structure operational efficiency and making a meaningful impact in healthcare through smart scalable service delivery.
What Youll Do:
Oversee daily operations of a customer service team supporting inbound patient calls and payment solutions.
Lead through process metrics and accountabilityensuring consistent performance and accurate empathetic service.
Coach frontline Supervisors and Leads to optimize team efficiency and service quality.
Monitor KPIs team productivity and compliance with client expectations.
Resolve escalated patient concerns with professionalism and clarity.
Work closely with healthcare clients to tailor programs that deliver results.
Contribute to ongoing process improvement and training initiatives.
What Were Looking For:
Proven operations leadership preferably in a call center or healthcare environment.
Comfortable with data systems and metricsdriven decisionmaking.
Strong communicator with a structured composed leadership style.
Someone who thrives in a role with clear responsibilities measurable outcomes and opportunities to refine systems for better performance.
Why Join Us:
Competitive salary: $65000$85000
Hybrid/remote flexibility (based on business needs)
Health dental vision life disability 401K with match
Generous PTO from day one
Leadership development and coaching
Performancebased bonus opportunities
If you bring discipline process thinking and a passion for operational excellence wed love to hear from you.
Job requirements
2 years prior Supervisory or Managerial experience with demonstrated history of retention and results in managing SLAs(call center experience helpful)
Experience in customer service and/or healthcare preferred (but not required)
Authorization to work in the US
High school diploma or GED College Degree or Advanced training preferred
Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook Word and Excel)
Bilingual English/Spanish skills a plus!
Typing 40 WPM with 90% accuracy preferred
Colorado resident (we do not currently hire applicants living in other states)
Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race color creed religion ancestry citizenship status age sex marital status sexual orientation national origin disability or handicap veteran status or any other characteristic protected by applicable federal state or local laws.
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Required Experience:
Manager
Employment Type
Full-Time
