Associate Director, Customer Engagement and Injector Training - Chronic Migraine
Associate Director, Customer Engagement and Injector Training - Chronic Migraine
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Job Description
The Associate Director Customer Engagement and Injector Training Chronic Migraine (CM) is accountable for developing executing and managing Customer educational program offerings and leading HCP engagement planning for CM. This position will partner with national and regional societies and organizations to enhance Allergans presence at society meetings. In this role the Associate Director fosters strong relationships with marketing teams physicians/EEs the sales force and external vendors. They will collaborate closely with the brand directors product managers and agency partners to create innovative and bestinclass customer engagement education and training initiatives that drive product utilization and sales. The successful candidate will have experience in the following areas: working in a multifaceted highpaced matrix environment strategic marketing plan development and execution budget development and oversight effective communication skills ability to multitask and consistently manage multiple projects.
Main Areas of Responsibilities:
- Develops program offerings format and execution of customer education/training programs online education training tools and resources. This role is responsible for the evolution of training program architecture that aligns with the brand team goals and objectives. The Associate Director collaborates with brand teams and agency partners to create innovative bestinclass education initiatives that drive product utilization and sales. Responsible for taking a proactive approach in anticipating new trends in medical education and implements new training initiatives and programs as needed. Responsible for budget development and oversight.
- Manages multiple training platforms and creates annual strategic education marketing plan that aligns with brand team and sales objectives. Creates monthly reports and provides program effectiveness analysis. Evaluates and facilitates program changes or enhancements. Works closely with the speaker/trainer bureau on program content and format. Responsible for managing the speakers bureau contracting training meetings ensuring compliant program execution and program adherence. Gains insights from speakers and sales force on training program enhancements and leads both internal and external advisory boards for the purpose of evolving education and training offerings. Responsible for managing department training budget and materials. Works crossfunctionally and aligns on process and procedures related to training programs. Travel to selected training programs is required.
- Develops effective working relationships with sales force key physicians and APPs brand teams and executive leadership. Stays abreast of product knowledge and industry trends as related to Neuroscience.
- Partners with HCP brand leads for to help identify digital and nonpersonal promotion opportunities
- Partners with brand leads to share bestpractices and innovative opportunities for reaching healthcare professional customers through integrated multichannel programs
Qualifications :
- Bachelors Degree required.
- Proven marketing experience with increased proficiency in all marketing skills.
- Previous cross franchise/cross channel marketing experience preferred.
Preferred Qualifications:
- Minimum 5 years combined of marketing physician education and sales training experience
- Strong creative and conceptual thinking skills
- Strong communication skills both verbal and written
- Financial/budgetary experience
- Demonstrated ability to drive change management
- Ability to collaborate with internal teams to optimize customer experience.
- Strong analytical ability to evaluate endtoend customer experience across multiple channels and customer touch points
- Ability to travel up 40% of the time
Additional Information :
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our shortterm incentive programs.
This job is eligible to participate in our longterm incentive programs
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
No
Employment Type :
Fulltime
Employment Type
Full-time
