Chargeback Specialist
Chargeback Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is an INOFFICE role located at: 100 Throckmorton Street Fort Worth TX 76102
BENEFITS ELIGIBILITY > DAY ONE
WHO YOU ARE:
Are you extremely organized Can you focus on the details Do you take initiative to learn new things Do you enjoy reviewing information at length Do you have the ability to understand rules and regulations and then apply that to make sound business decisions
ABOUT US:
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RESPONSIBILITIES
The Chargeback Specialist is responsible for investigating and resolving credit card disputes and retrieval. It requires detailed transaction research analytical skills sound decisions and documentation of actions taken including phone calls to merchants ISO and others as appropriate.
Apply card associations industry regulations and practices in resolving disputes working to recover funds for chargebacks and implementing measures to minimize loss and educating our merchants to prevent future disputes
Develop an intermediate knowledge pertaining to card brands (i.e. Visa/MasterCard/Discover) governing chargebacks retrieval processes and procedures
Maintain knowledge of all card brands regulations and the ability to utilize and understand the card brands regulations rule manuals
Work chargeback and retrieval cases from start to finish which includes merchant notification gather required information for the dispute code review documentation to a decision and represent the case to the card brand review merchant responses
Communicate the outcome of the case back to the merchant/sales office when necessary
BASIC QUALIFICATIONS:
HS/GED and 0 years experience
Must be 18 years of age or older
PREFERRED QUALIFICATIONS:
1 year in administrative work or customer service
Strong verbal and written communication
Ability to handle stressful phone calls
Possess a high level of integrity
Maintain confidentiality
Works well as a member of a team
Benefits
In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:
Healthcare (Medical Dental Vision)
Paid Time Off Volunteer Time Off and Holidays
EmployerMatched Retirement Plan
Employee Stock Purchase Plan
ShortTerm and LongTerm Disability
Infertility Treatment Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
