Director, Experience Design, Sales Enablement
Director, Experience Design, Sales Enablement
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Salary Not Disclosed
1 Vacancy
Job Description
Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AIdriven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love cocreating using and highlighting our own products to do it.
Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.
What you get to do in this role:
Drive the Go to Market (GTM) XD team to deliver great user experiences that will revolutionize collaboration and productivity for our Sales and Operations teams
Directly lead a team of designers and/or managers to design highquality innovative accessible tools that make our business work
Develop and drive XD strategy across a broad portfolio of GTM products
Drive GTM UX Design and XD vision in collaboration with other Experience Design leaders
Mentor and coach team in team leadership design strategy organizational dynamics and their individual craft
Promote and facilitate the adoption of endtoend design thinking in developing our products
Promote and advance the discipline of Experience Design
Work closely with product management and engineering in XD ideation innovation and delivery
Work with your peers to ensure a unified and cohesive experience across the Digital Technology and ServiceNow ecosystems
Ensure a seamless experience across desktop and mobile platforms and beyond
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
At least 10 years experience in UX design
5 years of experience managing design teams including managing managers
Exceptional ability to guide lead and mentor humancentered design best practices and methods
You are a leader and an effective communicator who can collaborate productively bring clarity and priority to your team and drive quality
Enterprise sales product design experienceor experience in design for industries or domains that are technical in nature
Inspiring case studies telling the story of you and your teams impact to build insanely great experiences
Demonstrated experience devising and executing a UX strategy
Ability to understand and distill complex technical problems into elegant solutions
Bachelors Degree (or equivalent experience) in interaction design human computer interaction visual design sociology psychology or related disciplines
Solid command of Figma Axure and other design tools
Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
Ability to work with minimal supervision in a fluid fastpaced and truly agile environment
You can easily move between considering the forest and paying attention to the trees
High level of initiative good sense of humor and a make it work ethos
Able to travel up to 20% of the year
- Experience in designing experiences compliant to WCAG 2.0/2.1 AA guidelines is a plusFor positions in this location we offer a base pay of $217500 $380700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
