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You will be updated with latest job alerts via emailAt SmartBear we believe building great software starts with qualityand were helping our customers make that happen every day. Our solution hubsSmartBear API Hub SmartBear Insight Hub and SmartBear Test Hub featuring HaloAI bring visibility and automation to software development making it easier for teams to deliver highquality software faster. SmartBear is trusted by over 16 million developers testers and software engineers at 32000 organizations including innovators like Adobe JetBlue FedEx and Microsoft.
Associate Product Support Engineer
Team intro
Support services at SmartBear include selfhelp content (user guides videos tutorials FAQs) and live agent support (via phone email screen share and chat). SmartBear offers business hours support as well as 24x7 support to its customers around the world. We have support centers around the globe to provide follow the sun support.
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About the role:
As an Associate Product Support Engineer you will be reporting to Product Support Manager and be responsible for delivering technical support services to our customers. You will be working closely with our development teams as part of supporting customers gaining knowledge of the systems and increasing your technical skill set. We take our customers problems very seriously and providing quick friendly help to our users is a top priority throughout the company.
We are looking for you if you have:
Why you should join the SmartBear crew:
Did you know:
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race color religion gender national origin ancestry mental or physical disability marital status military or veteran status citizenship status age sexual orientation gender identity or expression genetic information medical condition sex sex stereotyping pregnancy (which includes pregnancy childbirth and medical conditions related to pregnancy childbirth or breastfeeding) or any other legally protected status.
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Required Experience:
IC
Full Time