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You will be updated with latest job alerts via emailAt M&G our purpose is to give everyone real confidence to put their money to work.As an international savings and investments business with roots stretching back more than 170 years we offer a range of financial products and services through Asset Management Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.
Through our behaviours of telling it like it is owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
Customer Service Executive Permanent
The Role:
The Customer Service Executive (CSE) contributes to a positive environment which is focused entirely on delivering a great service experience. The CSE is responsible for creating and contributing to high levels of customer satisfaction by delivering exceptional support to both customers and financial advisers. This role is central to ensuring a seamless experience in new business processing and ongoing servicing requests. Working within the M&G Customer Service Operations team the CSE upholds M&Gs commitment to delivering professional efficient and customercentric service.
A key requirement is the ability to understand our customers and advisers needs and to understand where the role fits in the context of providing great customer service. Team work collaboration with colleagues and the role modelling of our behaviours are essential in performing within this role. Quality and accuracy are key requirements to deliver excellent outcomes for our customers.
Individual performance and service delivery is subject to M&Gs HR and people policies and is carried out within all policy legislation and regulatory risk frameworks.
Key Responsibilities for this role:
Key Knowledge Skills & Experience:
Work Level: Colleague
Recruiter Name: Sarah Mathers
Closing Date:4 June 2025
We have a diverse workforce and an inclusive culture at M&G plc underpinned by our policies and our employeeled networks who provide networking opportunities advice and support for the diverse communities our colleagues represent. Regardless of gender ethnicity age sexual orientation nationality disability or long term condition we are looking to attract promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Ifyou need assistanceor an alternative means of applying for a role due to a disability or additional needpleaselet usknow by contacting us at:
Full-Time