Pharmacy Technician IV - Patient Assistance Coordinator
Pharmacy Technician IV - Patient Assistance Coordinator
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1 Vacancy
Job Description
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Closing Date:
Type of Position:
Clinical Staff (NonClassified)
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical Dental and Vision plans available for qualifying staff and family
- Holiday Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting please contact Human Resources at .
Department:
ICE PTSL Pharmacy Technicians OP C
Departments Website:
Summary of Job Duties:
Under the direct supervision of the Department Business Administrator the Pharmacy Technician (Patient Assistance Coordinator) will have responsibility for coordinating the pharmacys financial assistance programs with a primary focus on infusion drug assistance. The employee in this position must demonstrate special skills knowledge and task completion not required by the other pharmacy technicians. The programs to be coordinated and monitored include but are not limited to Infusion drug assistance PAPs (free drug) MAP (Medication Assistance Program) and AKDC (Arkansas Kidney Disease Commission). This position will support operations ensuring patients receive the lowest out of pocket expense possible utilizing assistance from various programs and manufacturers. This includes but is not limited to researching data working with Outpatient clinic staff connecting patients with appropriate assistance assisting in applications processing prescriptions communicating with billing and patient follow up. The Pharmacy Technician will work with pharmacy leadership to maintain and improve program workflows and expansion. In addition to these duties they may perform the duties of the Pharmacy Technician I/II/III/IV including assisting the pharmacists in daytoday operations patient outreach medication delivery and other facets of patient care. The Pharmacy Technician will prioritize work based on immediate need and rapidly changing workload. They will work as a team member to perform daytoday work efficiently and accurately along with any additional tasks or projects to help achieve departmental goals.
Qualifications:
Minimum Qualifications:
HS/GED plus 4 years Pharmacy Tech Experience or Bachelors Degree in Pharmaceutical Sciences
Arkansas Pharmacy Technician Registration
ASHP/ACPE accredited technician training or certificate program
National Technician Certification(PTCB)
Computer skills (i.e. Microsoft Office and EMR experience)
Preferred Qualifications:
B.S. or higher degree; business/accounting courses preferred
ASHP/ACPE accredited technician training
Previous experience as a pharmacy buyer
Previous experience with 340B
Previous management or team leader experience
Specialized certificate or certification (i.e. PTCB Certified Compounded Sterile Preparation Technician ASHP Sterile Compounding Certificate 340B Certification etc.)
Strong math skills; excellent communication & organizational skills
Additional Information:
Responsibilities:
Focuses on providing copay assistance and free drug to infusion patients as well as assists with other efforts within the pharmacy copay assistance programs
Monitors work queues within the EPIC platform to identify patient need for assistance Collaborates with other staff to expand efforts and organize workflow Works with manufacturer patient assistance programs and utilizes platforms needed to apply for assistance
Develops and maintains reporting metrics needed to track productivity for copay assistance
Assists with adjudicating medication fills and refills
Works with clinic staff and billing to obtain PAs and EOBs as necessary
Has exceptional understating of EPIC Willow Ambulatory/Hyperspace and how to navigate
Performs basic pharmaceutical calculations
Research patient data and previous fills
Performs regularly scheduled and organized follow ups with patients to ensure active and timely copay assistance
Communicates professionally and efficiently with patients and other department staff
Troubleshoots and communicates with billing
Maintains appropriate records and paperwork electronic and/or paper
Answers and receives phone calls directing to appropriate area when necessary
Full understanding of 340B requirements guidelines and processes
Monitors MAP program policies and staff work to ensure all are in adherence with the 340B program
Monitors and submits monthly AKDC claims in a timely manner
Assists SPS and Retail patient assistance coordinators as needed when work is caught up
Has exceptional understanding of EPIC Willow Ambulatory and how to navigate Assists pharmacists with patient outreach and answers phones regularly Communicates professionally and efficiently with patients and other staff Maintains appropriate records and paperwork electronically and/or paper Delivers medication to employees/patients in a timely and accurate manner Promotes a safe working environment and maintains clean work surfaces in all dispensing areas
Complies with all departmental and institutional policies and procedures Documents all cleaning activities and duties on the appropriate log sheets Understands how to operate all equipment (CII safe Parata Max Rover printers etc)
Helps maintain Parata Max inventory levels restocking when needed
May be asked to assist with weekly and monthly duties such as cycle counts return to stock drugs and expired drug pulls
Promptly reports to supervisor or other appropriate individual if there are any deficiencies or problems with any equipment facilities or drug distribution Assists shipping department if needed
Work to provide excellent pharmacy services and assists in achieving departmental goals and ultimately the institutions vision and mission
Participates in educating & training of students residents and new employees
Dependable.
Rarely tardy or absent from work per UAMS Unapproved Absence Policy
Crosstrained and can work in multiple areas
Floats to other areas when work is caught up
Accepts responsibility for work area
Participates in educating & training students and new employees
Keeps visiting and other nonwork activities to a minimum while there is work to do
Displays initiative to learn new jobs and solve problems
Handles problems with professionalism
Adheres to UAMS Code of Conduct
Protect confidential information
Works effectively with all employees colleagues patients and guests as a team
Adheres to institutional and departmental dress code
Maintains professional behavior and mutual respect toward all employees colleagues patients and guests
Other duties as assigned
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact for any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Preemployment Screening Requirements:
Annual TB Screening Criminal Background Check Substance Abuse Testing
This position is subject to preemployment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential nondiscriminatory manner consistent with state and federal law.
Constant Physical Activity:
N/A
Frequent Physical Activity:
Hearing Manipulate items with fingers including keyboarding Sitting Standing Talking
Occasional Physical Activity:
N/A
Benefits Eligible:
YesRequired Experience:
IC
Employment Type
Full-Time
