Professional Service Delivery Manager (Partner Program)
Professional Service Delivery Manager (Partner Program)
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1 Vacancy
Job Description
Position Summary
Austin Texas US (Hybrid)
We are seeking an experienced and motivated Professional Services Partner Program and Project Manager to join our team.
In this role you will be responsible for developing and managing our partner program focusing on professional services partnerships. You will collaborate with crossfunctional teams to drive partner engagement ensure successful program implementation and foster strong relationships with our professional services partners. As a project manager you will ensure the delivery of customer projects by coordinating the efforts of experts controlling scope planning and quality and monitoring projects profitability.
Key Areas of Responsibility
Program Management:
Develop implement and manage the professional services partner program strategy to drive mutual growth and success.
Identify and onboard strategic professional services partners that align with our business objectives and deliver exceptional value to our clients.
Collaborate with internal teams to define partner program requirements benefits and performance metrics.
Build and maintain strong relationships with professional services partners serving as the main point of contact for programrelated inquiries and support.
Monitor and measure partner program performance analyzing key metrics and providing regular reports to leadership.
Lead the development of partner training and enablement programs ensuring partners have the necessary resources to effectively represent and implement our solutions.
Work closely with partners to understand their business goals and align them with our offerings fostering a collaborative approach to achieving shared success.
Stay uptodate with industry trends competitive landscape and partner ecosystem developments to identify new opportunities and ensure our partner program remains competitive.
Resolve partnerrelated issues and conflicts in a timely and effective manner maintaining a high level of partner satisfaction.
Project Management:
Collaborate with clients to define project scope objectives and deliverables.
Develop detailed project plans including tasks timelines resources and budget requirements.
Conduct thorough project kickoff meetings to align stakeholders and team members.
Assemble project teams assigning roles and responsibilities to ensure optimal resource utilization.
Provide clear direction and guidance to team members throughout the project lifecycle.
Monitor project progress tracking tasks milestones and timelines to ensure adherence to the project plan.
Proactively identify potential risks and issues developing mitigation strategies to maintain project success.
Address changes in project scope schedule or resources and communicate their impact to stakeholders.
Maintain regular communication with clients providing status updates addressing concerns and managing expectations.
Act as the main point of contact for clients fostering strong relationships and understanding their needs.
Ensure project deliverables meet quality standards and client requirements.
Monitor project budgets expenses and resource utilization ensuring adherence to financial targets.
Conduct postproject evaluations to assess project success identifying lessons learned and areas for improvement.
Create and deliver project closure reports summarizing achievements challenges and recommendations
Minimum Qualifications
A minimum of 8 years prior related work experience in professional services ideally IT security.
Extensive demonstrable relevant experience in professional services presales or customer support operations.
5 years of project management experience with minimum 3 years of managing IT digital security projects with budget>500k.
Proven experience of systems integration and/or implementation.
Proven solutions delivery experience in large enterprises.
Bachelors degree in Business Marketing or a related field.
Strong understanding of partner ecosystems channel dynamics and the professional services landscape.
Excellent interpersonal and communication skills with the ability to build and maintain relationships at all levels.
Strategic thinker with the ability to develop and execute partner program strategies aligned with business objectives.
Resultsoriented mindset with a track record of achieving and exceeding program goals.
Analytical skills to assess program performance identify trends and recommend improvements.
Strong project management and organizational skills capable of handling multiple priorities.
Proficiency in CRM and partner management tools; familiarity with Salesforce.
If youre excited about working with Thales but not meeting the requirements for this position we encourage you to join our Talent Community!
Special Position Requirements
Travel: Ability to travel (domestic and international) up to 20% of the time as necessary to meet with partners attend industry events and facilitate partner training sessions.
Why Join Us
Say HI and learn more about working at Thales click here.
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This position will require successfully completing a postoffer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified consistent with federal law state law and local ordinances.We are an equal opportunity employer including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales please contact us at .
The reference Total Target Compensation(TTC) market range for this position inclusive of annual base salary and the variable compensation target is between
Total Target Cash (TTC): 171031...00 USD AnnualThis reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including but not limited to the employees career path history competencies skills and performance as well as the companys annual salary budget the customers program requirements and the companys internal equity. Thales may offer additional benefits and other compensation depending on circumstances not related to an applicants status protected by local state or federal law.
(For Internal candidate if you need more information please reach out to your HR Shared Service 1st Point)
Thales provides an extensive benefits program for all fulltime employees working 30 or more hours per week and their eligible dependents including the following:
Elective Health Dental Vision FSA/HSA Voluntary Life and AD&D Whole Group Life w/LTC Critical Illness Hospital Indemnity Accident Insurance Legal Plan Identity Theft and Pet Insurance
Retirement Savings Plan after 30 days of employment with a company contribution and a match and with no vesting period
Company paid holidays and Paid Time Off
Company provided Life Insurance AD&D Disability Employee Assistance Plan and Wellbeing Program
Required Experience:
Manager
Employment Type
Full-Time
