Program Manager, ACES, RBS ACES
Program Manager, ACES, RBS ACES
Posted on :
23-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
RBS ACES (Amazon Customer Excellence Systems) team aspires to build the culture for RBS to work backwards and solve problems in structured way to improve their Customer Brand and Employee experiences and reduce cost. To achieve this vision ACES team drives various programs such as Kaizen Lean Six Sigma CXBR Innovation etc. We also strive to build data analytics and problemsolving capabilities in RBS. This role will be part of the Central ACES Team in RBS and responsible to achieve this vision along with us. We are looking for a program manager who is an expert in Lean Six Sigma to work with multiple stakeholders WW across different levels and drive continuous improvement initiatives in RBS. A person in this role should be an expert in delivering results earning trust of stakeholders diving deep into problems inventing and simplifying.
Key job responsibilities
with leadership and diversified stakeholder groups to identify and solve complex ambiguous high impact business problems that span within and outside the scope of RBS
2. Own lifecycle of high impact programs work with internal and external senior stakeholders and deliver deep into technical and operational details of the business (e.g. key dependencies business drivers/KPIs develop actionable business insights etc.)
the design development and maintenance of reports analysis and dashboards to drive performance.
org level events as part of the programs owned
workshops with businesses to identify strategy and initiate projects. Review ACES performance drive actions and deliver results.
consultation/feedback to project leaders and create platforms for learners to continuously engage in ACES methodologies.
About the team
Retail Business Services (RBS) vision is to accelerate Amazons flywheel by improving customer and brands experience across WW Amazon stores and lower the cost of doing business for Amazon.
The RBS ACES team drives continuous improvement through Lean/YB/GB/BB projects foster innovation through Kaizen and Innovista inculcate working backwards through CXBR and solve complex ambiguous and high impact problems for Amazon & RBS.
5 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Certified Lean Six Sigma Black Belt or Master Black Belt with adequate working knowledge of Minitab or other statistical software
Experience identifying and resolving complex issues
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
with leadership and diversified stakeholder groups to identify and solve complex ambiguous high impact business problems that span within and outside the scope of RBS
2. Own lifecycle of high impact programs work with internal and external senior stakeholders and deliver deep into technical and operational details of the business (e.g. key dependencies business drivers/KPIs develop actionable business insights etc.)
the design development and maintenance of reports analysis and dashboards to drive performance.
org level events as part of the programs owned
workshops with businesses to identify strategy and initiate projects. Review ACES performance drive actions and deliver results.
consultation/feedback to project leaders and create platforms for learners to continuously engage in ACES methodologies.
About the team
Retail Business Services (RBS) vision is to accelerate Amazons flywheel by improving customer and brands experience across WW Amazon stores and lower the cost of doing business for Amazon.
The RBS ACES team drives continuous improvement through Lean/YB/GB/BB projects foster innovation through Kaizen and Innovista inculcate working backwards through CXBR and solve complex ambiguous and high impact problems for Amazon & RBS.
5 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Certified Lean Six Sigma Black Belt or Master Black Belt with adequate working knowledge of Minitab or other statistical software
Experience identifying and resolving complex issues
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
