Box Office Manager
Box Office Manager
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Job Description
Job Details
Description
Position Title: Box Office Manager Department: Clayton Center for the Arts
Title of Immediate Supervisor/Leader to Whom This Position Reports: Interim Executive Director of the Clayton Center
*Expected Daily Work Hours: Varies *Expected Weekly Work Schedule: Varies
* College offices are normally open from 8:00 AM until 5:00PM Monday through Friday. However due to the nature of responsibility to the student body individual offices or departments may have operating hours that extend beyond this period and may include evening or weekend hours. Nonexempt employees will normally work 8 hours per (any hours more than 40 per week) for nonexempt employees is required to be approved in advance by the department supervisor. Exempt employees will typically work at least 40 hours per week and such additional time as may be reasonably required to fulfill the obligations of their position description. Such additional work may include evenings and weekends and should be described in this document.
Summary of this position:
The Clayton Center for the Arts is Maryvilles destination for arts and culture in the foothills of the Great Smoky Mountains. Great hospitality is a staple in this region. This key role is responsible for creating a fresh evolving interactive experience for patrons and guests of the Clayton Center for the Arts. This position will provide positive guest experiences through patron services and box office management.
The Box Office Manager oversees ticket sales and box office operations for the Clayton Center for the Arts events. The ideal candidate will have proven experience in computerized ticketing software and knowledge of inperson and webbased ticket sales digital inventory management and venue box office operations. The Box Office Manager is responsible for inputting pricing structure seating charts and other necessary information into a webbased ticketing system. He works with the ticketing software provider to account for their portion of ticket sales. This role works directly with the Clayton Center staff and the Colleges Business Office to reconcile accounts ensuring timely accurate and comprehensive financial reporting.
Minimum Qualifications Required: (please be specific and respond to every question; indicate none if not applicable)
Education required to ensure success in this position:
- Bachelor of Arts in Hospitality Business Administration Arts Administration or a related field preferred
Experience required to ensure success in this position:
- 13years experience preferred
Special skills knowledge and abilities:
- Experience with ticketing software Etix specifically
- Event Management Software
- Point of Sale
- Knowledge of the contract process
- Experience working with artists
- Volunteer Management
License certification or registration necessary:
- ABC license preferred or will be required to receive after hire
Physical requirements:
- Ability to navigate campus/public buildings and grounds.
- May periodically lift and/or carry up to 25 pounds.
- Ability to move quickly from one area of campus to another; manage staircases and other stage environments.
- Ability to utilize a computer for long periods of time.
Environmental conditions:
- Professional office environment with interruptions and noise due to frequent visitors students staff and faculty.
Ability to operate the following vehicles or equipment:
- Standard office equipment: computer phone etc.
Primary duties and responsibilities (Typically 7 primary duties comprised of 80% of the responsibilities):
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Direct manage and supervise all ticketing functions to ensure event ticketing is successfully executed
- Works with the Centers management and key clients to set up events maintain seating manifests and maintain financial records
- Hire and supervise parttime box office and frontofhouse support to support performances
- Advise and assist with gathering data and compiling event venue reports
- Collect and manage patron data via the ticketing system and report in Raisers Edge
- Assist the Clayton Center administrative team in the accounting of funds and financial deposits
- Adhere to all contractual obligations of ticket sales seating manifests box office revenue and exchange policies
- Communicate with patrons on preshow regarding parking ticket information and any details about the performances
- Ensure box office hours are staffed and operating with toptier customer service
- Effectively manages Clayton Centers membership program and ensures members receive excellent service
- Develop and implement a group sales strategy and establish a partnership with local organizations to attend CCA performances
Other roles/duties will be assigned as necessary to assist the College in the attainment of the goals set forth and the enhancement of a positive respectful learning environment for all staff faculty and students.
Leadership requirements:
- Does the person in this position directly supervise other staff/team members Yes
If yes how many Varies
- Does the person in this position directly supervise studentsYes
If yes how many Varies
This is a benefits eligible position! Please see more details about our benefits here: Statement:
Maryville College is an Equal Opportunity Employer. As a learning community our members include persons with a variety of interests backgrounds beliefs and nationalities which enriches the experience for all. The College embraces diversity and is committed to creating an inclusive and safe environment free from harassment and discrimination. Maryville College does not discriminate on the basis of race color gender ethnic or national origin religion sexual orientation age disability or political beliefs in the provision of educational opportunities employment practices or benefits.
Required Experience:
IC
Employment Type
Full-Time
