Technical Services Engineer, FlashArray (Shift: Mon - Fri 8am - 5pm MT)
Technical Services Engineer, FlashArray (Shift: Mon - Fri 8am - 5pm MT)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
SHOULD YOU ACCEPT THIS CHALLENGE...
Lets start by telling you a little bit about Pure Storage Technical Services. We have 24x7 Support centers in North America Asia and Europe. You will be part of the best Support team in the industry. How do we know that Our customers and our NPS number tell us so! The Puritan culture focuses on 5 key values Persistence Creativity Teamwork Ownership and Customer First. We hope you share the same values.
We are looking for a Technical Support Engineer to join our 24x7 Support team based in Lehi Utah. You will work on problems of diverse scope where analysis will include hardware software and environmental factors within our FlashArray product. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company.
- Proactively seek to understand customer expectations
- Answer and resolve support cases across all severity levels
- Own and track customer issues using our ticket tracking system
- Own all customer facing communications ensuring the message is concise and professional
- Share and document knowledge via FAQ / KB articles which can be internal or customer facing
- Mentor junior support engineers through training and coaching
- Manage multiple projects/support cases simultaneously
- Champion customer issues internally and represent the company externally
- Lead large multi participant customer calls including hot escalations
- Normally receive little instruction on daytoday work general instructions on new assignments
- Weekend holiday and oncall duties as required
- A minimum of 3 years of experience in a professional enterprise level technical support role
- Must be able to work the following shift: Mon Fri 8am 5pm MT
- Proven technical troubleshooting skills in a complex multiplatformsystemvendor environment and configurations
- Proven ability to resolve customer problems and escalations utilizing appropriate internal and external resources
- Experience in supporting both hardware and software products
- Ability to triage issues and escalate them to appropriate engineering groups as necessary
- Working knowledge of technologies such as operating systems (LINUX Windows VMware) LANs & WANs and Storage Area Networks
- Knowledge and ability to troubleshoot Networking Replication Performance and Space issues.
- Good organizational and timemanagement skills
- Exceptional customer service and communication skills
- Bachelors Degree in Computer Science or related technical field or relevant experience
- Second language is a plus Portuguese preferred
You will be based in Lehi Utah. As this is an officecentric role you are expected to be present in the office for 3 days a week. As outlined in Pures Hybrid Work Policy there will be variations over periods of time depending on business need.
We are an inoffice environment and therefore you will be expected to work from the Lehi Utah office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.
The annual base salary range is: $79000.00 $119000.00. Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events check for more information.
#LIONSITE
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
WHERE DIFFERENCES FUEL INNOVATION:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage diversity equity inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.
Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples racialized people people with disabilities people from gender and sexually diverse communities and people with intersectional identities. We also encourage you to apply even if you feel you dont match all of the role criteria. If you think you can do the job and feel youre a good match please apply.
Employment Type
Part-Time
