IT Associate
IT Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Penick Village is looking for a Part time IT Associate to join our fastpaced IT Team.
Job Objective:
To provide professional Information Technology support to employees and residents in their use of digital tools and safeguarding sensitive data. Including but not limited to computer and telephone support network management and maintenance of all systems across the community both wired and wireless infrastructure and providing educational opportunities to both residents and staff and to be the liaison between management and technology vendors.
Job Summary:
The IT Associate holds primary responsibilities for information technology programs at Penick Village. As a member of the extended leadership team the IT Associate works to ensure Penick Villages information technology systems remain up to date with current trends to assure the organization has the necessary technology to conduct its daily business. The IT Associate is also responsible for the planning implementation and maintenance of these systems to ensure that Penick Village operates at the leading edge of industry standards. To ensure optimal service to both staff and residents the IT Associate works closely with the department leaders to maintain a high level of service for the organization. Working to resolve resident and staff equipment issues and maintaining positive relationships are essential to this position.
IT Associate Responsibilities:
System Management and Support:
Install configure and maintain hardware software and networking systems across the community.
Provide technical support to employees and residents troubleshooting hardware and software issues in person or remotely.
Manage user accounts access controls and permissions across systems.
Network Administration:
Ensure stable and secure network connections for employees and residents (WiFi LAN VPN etc.)
Monitor and troubleshoot network performance issues ensuring connectivity across the entire facility.
Data Security and Backup:
Implement and manage security measures to protect systems form cyber threats
Assist in compliance with HIPAA and other regulatory requirements for data privacy.
Software and System Updates:
Regularly update systems applications and software to ensure that they are current and secure
Coordinate with software vendors for troubleshooting updates.
Test new software and hardware solutions for potential implementation.
Project Management:
Assist with technologyrelated projects such as system upgrades network expansions or the installation of new services.
Work closely with the Director of IT and other management on longterm technology planning.
Customer Service:
Ensure timely and efficient response to requests for technical support.
Foster positive user experience by being approachable responsive and understanding the unique needs of employees and residents.
Oversee the daily performance of computer systems and telephones.
Serves as a member of the extended leadership team.
Works with new residents upon move in and existing residents to set up and resolve computer telephone cable (TV) and network related issues.
The planning analysis design development testing quality assurance configuration installation implementation integration maintenance and/or management of networked systems used for the transmission of information in voice data and/or video formats.
Other tasks as determined by the IT Director.
Work Schedule & Hours:
Monday Friday: 9:00am 1:00pm Minimum of 20 hours per week.
Occasional extra hours as needed for coverage for weekend vacation and special events at the request of the IT Director.
OnCall at the request of the IT Director.
Required Experience:
IC
Employment Type
Part-Time
